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Business Support Engineer

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Key skills for this role

REST APIPythonPHP/Hack

Architect global troubleshooting methodologies and escalation frameworks to enhance Team operational excellence and engineering standards
Co-Lead the Team AI-native technical strategy, driving large-scale adoption of AI tools to transform support workflows and value delivery
Build, launch, and optimize complex AI architectures using Llama and other LLMs, owning the full lifecycle from prototype to production
Develop performance monitoring systems for partner integrations to ensure high availability; leverage metrics to proactively identify issues and drive improvements across teams
Provide 24/7 oncall support coverage via rotation schedule (including weekends)
Partner with Internal and Cross functional leadership to identify systemic support issues and influence roadmaps with data-driven proposals to eliminate root causes
Set technical communication standards, authoring reference architectures and representing the team internally and externally
Manage complex, cross-functional programs while fostering continuous AI/ML learning across the team
Lead zero-to-one initiatives, anticipating future platform and partner needs in advance

Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
8+ years experience as a software engineer building and shipping production quality code
Software engineering or Site Reliability Engineering background
Proven experience in API development on cloud-based infrastructures, being able to debug, identify root causes and resolve independently outages impacting Meta Partners
Experience with the full web stack, REST API, Python, PHP/Hack, JavaScript/React development along with debugging and bug management support
Knowledge of fine-tuning and optimization of PyTorch models and at least one LLM such as LLaMA, GPT, Claude, Falcon, etc

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