icims
Business Support Associate
Actalent
Wauwatosa, USA
Full-time
Entry · 1+ years experience
Onsite
USD 42000-46000 yearly / year
Discovered 3 weeks ago
ACT/OTDCases
Free
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Role Overview
The Business Support Associate is responsible for providing timely and value-adding customer service to our customers including, but not limited to candidates, contract employees, clients and internal partners (both in the field office and corporate or center).
This is an customer-facing role that will require ongoing support of customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person.
Key Skills for This Role
ACT/OTDCases
Full Job Posting
Job Description
The Business Support Associate is responsible for providing timely and value-adding customer service to our customers including, but not limited to candidates, contract employees, clients and internal partners (both in the field office and corporate or center). This is an customer-facing role that will require ongoing support of customer interactions, problem resolution, and maintaining general office operations, via telephone, email, and in-person.
Responsibilities
- Contractor and Client Onboarding:
- Support candidate onboarding, by assisting with pre-employment paperwork completion and coordinating the distribution of PPE and other required assets
- Assist with contractor training and certification requirements
- Participate in office digital red zones to help communicate onboarding status updates to stakeholders
- Partner with centralized teams to support client and contractor onboarding activities, directing candidates or contractors to the appropriate resources.
- Lifecycle Management:
- Serve as point of contact for contractor questions, and facilitate communication to the center (via ACT/OTD and Cases) to support resolution of onboarding, payroll and invoicing issues, such as lost checks with a focus on timely resolution and customer satisfaction
- Partner with the center through Cases to update contractor records for address updates, direct deposit changes, etc.
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