ukg
Business Strategy and Operations Manager
Certinia
Remote, USA
Full-time
Senior · 8+ years experience
Remote
Discovered 1 weeks ago
SalesforceGoogle SheetsSQLTableauLookerGainsight
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
SalesforceGoogle SheetsSQL
Key Skills for This Role
SalesforceGoogle SheetsSQLTableauLookerGainsight
Full Job Posting
WHO WE ARE
Certinia delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company’s Professional Services Automation (PSA), Customer Success (CS), and Financial Management (FM) solutions—delivered on Salesforce’s leading cloud platform—provide the ability to run a connected services business, deliver with intelligence, and achieve business agility. Headquartered in Austin, Texas with presence around the world, Certinia is backed by Haveli Investments, TA Associates, General Atlantic and Salesforce Ventures. For more information, visit www.certinia.com .
T HE ROLE
We are seeking a highly motivated Post-Sales Operations professional to join the Customer Operations team. The role will have a focus on long-term strategic projects, innovation leveraging AI, and management of critical technology needed for Customer Operations (CO). This is a great opportunity to gain a broad perspective and have a direct impact on the company's growth. The ideal candidate is self-motivated, detail oriented, and passionate about helping sales and partner teams execute and succeed.
WHAT YOU WILL DO IN THIS ROLE
- System Administration: Own and maintain the CS/CX technology stack (CRM, health scoring tools, customer journey/engagement platforms, reporting dashboards), ensuring data integrity, integration reliability, and consistent configuration across systems.
- System Administration: Administer and optimize CS Cloud objects, fields, and workflows specific to Customer Success and Customer Experience, partnering with IT/RevOps to implement changes without disrupting live operations.
- Data Integrity: Troubleshoot and resolve data quality and system issues across the CS tech stack, acting as the first point of escalation for tool-related questions from the broader CS/CX team.
- Data Integrity & Hygiene: Perform regular audits of CRM and CS Cloud data to ensure client records, account statuses, and account activity are accurate for corporate reporting.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Certinia
Security Compliance Analyst-UK
Harrogate, GBR
Discovered YesterdayFull-time
Security Compliance Analyst-UK
Harrogate, GBR
Discovered YesterdayFull-time
Digital Experience Manager-US
, USA
Discovered 1 weeks agoFull-time
Customer Success Manager - Scale - US
, USA
Discovered 1 weeks agoFull-time
Digital Experience Manager-US
, USA
Discovered 1 weeks agoFull-time
Enterprise Account Executive
, USA
Discovered 1 weeks agoFull-time
Customer Success Manager - Scale - US
, USA
Discovered 1 weeks agoFull-time
Senior Project Manager -UK
, GBR
Discovered 2 weeks agoFull-time