Business Process Engineering Lead (Telecom)
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Key skills for this role
About the Role
Norconsult Telematics is seeking a Business Process Engineering Lead for a large Telecom Fibre Rollout project in Damascus, Syria. The role involves leading business process management, re-engineering, and automation initiatives.
Key Skills for This Role
Responsibilities
- Lead discovery sessions with senior stakeholders and department heads to understand current operations, pain points, and strategic objectives of Fiber rollout Team
- Review and approve AS IS process documentation, ensuring accuracy, completeness, and adherence to modelling standards
- Define TO BE process architecture at the enterprise level using business process re engineering, Lean, and continuous improvement methodologies
- Establish process modelling standards, BPMN 2.0 guidelines, and quality benchmarks for the team
- Lead process design and redesign in BPMN modelling tools, handling complex, cross functional, and multi system architectures
- Own gap analysis outputs, ensuring findings are actionable and aligned with business goals
- Identify, assess, and lead automation, RPA, and intelligent process orchestration opportunities
- Drive the digitization of manual and paper based processes
- Oversee implementation, managing go live coordination, stakeholder alignment, and post implementation review
- Define integration requirements between process designs and enterprise systems in close collaboration with IT teams
- Establish governance frameworks, process ownership structures, and RACI models across the organization
- Develop and monitor KPIs, SLAs, and OLAs at program level and track benefits realization
Requirements
- Bachelor’s degree in engineering, Business Administration, or Information Systems
- Minimum 8–10 years in business process engineering or BPM, with at least 3–4 years in a lead or senior capacity
- 2 3 years in Telecom Fiber rollout will be nice to have
- Authoritative hands on experience across the full BPM lifecycle
- Proficiency in BPMN 2.0 and BPMS platforms such as ARIS, Pegasystems, Appian, Bizagi, or Camunda
- Experience with RPA, workflow automation, and intelligent automation concepts
- Preferably CBPP or CBPL certification. BPMN 2.0 OCEB 2 or equivalent
- Lean Six Sigma Black Belt preferred; Green Belt minimum
- Native Arabic Speaker
Full Job Posting
Position Objective
- The Business Excellence Lead is responsible for the organisation's end to end business process management practice, with a primary focus on optimising and re engineering processes to identify inefficiencies and introduce automation and digitisation.
- The role sets process standards, leads delivery across digital transformation initiatives, and applies hands on expertise in process design, modelling, and implementation.
- It also carries leadership responsibility for guiding and reviewing the work of the Business Process Engineer who reports into this position in the large Telecom Fibre Rollout.
Job Description & Responsibilities
- Lead discovery sessions with senior stakeholders and department heads to understand current operations, pain points, and strategic objectives of Fiber rollout Team.
- Review and approve AS IS process documentation, ensuring accuracy, completeness, and adherence to modelling standards.
- Define TO BE process architecture at the enterprise level using business process re engineering, Lean, and continuous improvement methodologies, with a clear focus on eliminating waste and simplifying workflows.
- Establish process modelling standards, BPMN 2.0 guidelines, and quality benchmarks for the team.
- Lead process design and redesign in BPMN modelling tools, handling complex, cross functional, and multi system architectures.
- Own gap analysis outputs, ensuring findings are actionable and aligned with business goals.
- Identify, assess, and lead automation, RPA, and intelligent process orchestration opportunities, building the case for where digitization delivers the most value.
- Drive the digitization of manual and paper based processes, working with stakeholders to define digital workflows and reduce reliance on manual intervention.
- Oversee implementation, managing go live coordination, stakeholder alignment, and post implementation review.
- Define integration requirements between process designs and enterprise systems in close collaboration with IT teams.
- Establish governance frameworks, process ownership structures, and RACI models across the organization.
- Develop and monitor KPIs, SLAs, and OLAs at program level and track benefits realization.
Qualifications & Experience
- Bachelor’s degree in engineering, Business Administration, or Information Systems.
- Minimum 8–10 years in business process engineering or BPM, with at least 3–4 years in a lead or senior capacity.
- 2 3 years in Telecom Fiber rollout will be nice to have
- Authoritative hands on experience across the full BPM lifecycle, i.e., AS IS discovery, TO BE, Process modelling, validation, Implementation, and integration.
- Proficiency in BPMN 2.0 and BPMS platforms such as ARIS, Pegasystems, Appian, Bizagi, or Camunda.
- Experience with RPA, workflow automation, and intelligent automation concepts.
- Preferably CBPP or CBPL certification. BPMN 2.0 OCEB 2 or equivalent.
- Lean Six Sigma Black Belt preferred; Green Belt minimum.
- Understanding telecom, fiber network, or fixed network environments is a distinct advantage.
- Native Arabic Speaker
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