Business Process Analyst

Collaborate with stakeholders to understand and model business processes

Utilize Lean Six Sigma principles such as FMEA, process mapping, value stream mapping to find optimization opportunities in existing business processes

Gather project requirements by working with other members of the Lean team and other stakeholders.

Perform detailed root cause and data analysis on performance metrics across services

Identify areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals

Support implementation of business solutions and carryout necessary practices and processes

Oversee the effectiveness of enterprise business processes and performance enterprise systems

Govern existing business tools, reports, and applications

Bachelor’s degree or higher university degree level

Lean Six Sigma Greenbelt certification or equivalent would be considered an asset

Detail oriented with the ability to think critically and deliver results in a fast-paced, changing environment.

2 years of process improvement experience in a professional services organization.

Knowledge in Agile project management – familiar with Jira and Confluence

Strong written and verbal communication

Experience with change management and process adoption

An inclusive, safe and collaborative working environment