Business Operations Manager

Run a continuous improvement cadence across the process landscape; killing, combining, or improving SOPs weekly. Own the process vault and ensure every process is signed off by its owner and governed for adoption, not just documented.

Own and maintain BE's project management tracker; ensuring all projects, to-dos, and tickets are tracked, visible, and actioned. Drive adoption beyond BE, building the foundation for a company-wide model with long-term integration into BL L10s.

Support product release processes, structuring the operational side of launches so teams are enabled ahead of go-live. Work closely with the incoming Group PM to formalize this process as a repeatable model.

Act as an operational connective layer across business lines and enterprise client workflows; surfacing blockers, coordinating data and documentation needs, and keeping cross-functional commitments visible and actioned.

Own data pulls and spreadsheet-based reporting for BE initiatives; Building and maintaining structured, reliable models that others can use without re-deriving logic. Comfort with formulas, structured data, and dashboard hygiene is core to the role, not incidental.

The Experienced Operator: You have 4+ years of experience in a process, project management, or business operations role. Ad tech, SaaS, high-data-volume or WordPress ecosystem experience is a plus, as is experience working with Salesforce (SFDC).

The Systems Builder: You default to structure, and you know the difference between owning a process and doing the work inside it. Given a messy or untracked workstream, your instinct is to define ownership, standardize steps, and build the scaffolding (trackers, SOPs, cadences) that lets other functions execute reliably.

Data- and AI-Fluent: You're comfortable pulling, cleaning, and structuring data in spreadsheets without hand-holding, and you've used AI tools in your actual workflow to speed up documentation and process work.

Comfortable with Ambiguity: You can walk into an undefined workstream, ask the right questions, and leave it with clear ownership and a repeatable process.

Direct Communicator: You flag problems early and plainly. You don't let a stalled ticket or an unsigned SOP sit quietly.