Drive operational excellence across the Infrastructure organization by identifying systemic inefficiencies, designing scalable processes, and implementing improvements that measurably enhance team performance and execution velocity
Lead strategic planning cycles including annual goal-setting, objectives and key results development, multi-year fiscal planning, and headcount resource allocation in partnership with Infrastructure leadership
Develop and maintain executive-level communications including business reviews, leadership briefings, and organizational updates for internal and cross-functional audiences
Identify and frame ambiguous organizational challenges, structure analytical approaches, and deliver data-driven recommendations to senior and executive leadership
Own and drive high-priority special projects and cross-functional initiatives on behalf of Infrastructure leadership, coordinating across engineering, finance, recruiting, and operations teams
Build and maintain strong relationships with cross-functional partners across the Infrastructure ecosystem, ensuring alignment on shared priorities and operational dependencies
Design and implement mechanisms to monitor organizational health, track progress against strategic objectives, and surface risks or blockers to leadership in a timely manner
Support headcount planning and hiring execution by partnering with recruiting and finance to manage open roles, track pipeline health, and ensure alignment with approved resource plans
Apply quantitative and analytical methods including financial modeling, scenario planning, and data analysis to support infrastructure investment decisions and capacity planning trade-offs
Mentor other business operations professionals and contribute to the development of best practices, playbooks, and operational frameworks that scale across the broader Infrastructure organization
Minimum Qualifications
8+ years of experience in business operations, strategy, program management, or a related function supporting large-scale technical or infrastructure organizations
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Experience leading strategic planning processes including goal-setting frameworks, resource planning, and executive business reviews in complex, matrixed environments
Experience applying quantitative and analytical methods to solve business problems, including financial modeling, data analysis, and scenario planning
Experience defining and executing plans in environments with evolving priorities and incomplete information, including scoping projects, identifying dependencies, and adapting plans based on new data
Experience communicating complex operational and strategic topics in writing to both technical and non-technical stakeholders across multiple levels of an organization
Preferred Qualifications
Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
Experience working within or directly supporting infrastructure, network, security, or capacity planning engineering organizations
Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
Experience integrating AI tools to optimize or redesign operational workflows and drive measurable efficiency or quality improvements
Experience querying and analyzing data using SQL, Hive, or similar tools to generate business insights and support operational decision-making
Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
MBA or equivalent advanced degree in business, finance, engineering, or a related field