Business Operations, CRM & AI Executive Dubai | Full-Time or Part-Time
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Key skills for this role
About the Role
MiddleMan Dubai seeks a Business Operations, CRM & AI Executive to build and manage CRM ecosystems, AI workflows, and operational systems. The role involves Zoho CRM administration, data management, and process automation.
Key Skills for This Role
Responsibilities
- Administer, customize, and optimize Zoho CRM, including workflows, automation, dashboards, reports, user management, and system configuration.
- Manage CRM implementation, data migration, integration, and continuous system enhancements.
- Manage and maintain large scale business databases ensuring data accuracy, integrity, and confidentiality.
- Process, organize, categorize, and manage high volumes of business enquiries (400+ B2B and 400+ B2C per day).
- Match enquiries with appropriate business opportunities, inventory, partners, investors, or service providers.
- Build, maintain, and update business inventories and opportunity databases.
- Develop advanced Microsoft Excel dashboards, business intelligence reports, operational analytics, and management reporting.
- Prepare professional PowerPoint presentations, business proposals, reports, and operational documentation.
- Utilize AI technologies to automate repetitive tasks, improve productivity, support research, and generate documentation.
- Manage software subscriptions, SaaS platforms, digital business applications, and technology resources.
- Support campaign management, lead management, business development initiatives, and operational reporting.
- Identify opportunities to improve efficiency through automation, AI adoption, and process optimization.
Requirements
- Minimum 2 years of hands on experience with Zoho CRM
- Experience in CRM implementation, customization, workflow automation, data migration, and system integration
- Strong proficiency in Microsoft Excel and PowerPoint
- Practical experience using AI tools to improve productivity and business operations
- Experience managing large volumes of structured business data
- Strong analytical, organizational, and problem solving abilities
- Excellent attention to detail and a highly structured approach to work
- Ability to prioritize multiple tasks in a fast paced entrepreneurial environment
- High standards of professionalism, integrity, confidentiality, and accountability
Full Job Posting
Company Overview
- MiddleMan Dubai is a Dubai based strategic platform in its foundation and growth phase, supporting businesses through capital, partnerships, talent, business development, and growth direction.
Key Responsibilities
- Administer, customize, and optimize Zoho CRM, including workflows, automation, dashboards, reports, user management, and system configuration.
- Manage CRM implementation, data migration, integration, and continuous system enhancements.
- Manage and maintain large scale business databases while ensuring data accuracy, integrity, and confidentiality.
- Process, organize, categorize, and manage high volumes of business enquiries (400+ B2B and 400+ B2C per day), ensuring timely qualification, routing, tracking, and follow up.
- Match enquiries with appropriate business opportunities, inventory, strategic partners, investors, service providers, or internal business requirements through structured processes and AI assisted workflows.
- Build, maintain, and continuously update business inventories and opportunity databases to support efficient matching and operational execution.
- Develop advanced Microsoft Excel dashboards, business intelligence reports, operational analytics, and management reporting.
- Prepare professional PowerPoint presentations, business proposals, reports, and operational documentation.
- Utilize AI technologies to automate repetitive tasks, improve productivity, support research, generate business documentation, and optimize business operations.
- Manage software subscriptions, SaaS platforms, digital business applications, and technology resources.
- Support campaign management, lead management, business development initiatives, and operational reporting.
- Identify opportunities to improve efficiency through automation, AI adoption, and process optimization.
Candidate Profile
- Minimum 2 years of hands on experience with Zoho CRM.
- Experience in CRM implementation, customization, workflow automation, data migration, and system integration.
- Strong proficiency in Microsoft Excel and PowerPoint.
- Practical experience using AI tools to improve productivity and business operations.
- Experience managing large volumes of structured business data.
- Strong analytical, organizational, and problem solving abilities.
- Excellent attention to detail and a highly structured approach to work.
- Ability to prioritize multiple tasks in a fast paced entrepreneurial environment.
- High standards of professionalism, integrity, confidentiality, and accountability.
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