Business Operations Analyst

• Provide general administrative support to the sales and operations teams, including scheduling, correspondence, and file maintenance
• Maintain organized physical and digital filing systems for orders, contracts, and customer records
• Assist with the preparation of sales presentations, proposals, and reports as directed
• Answer incoming calls and emails, routing inquiries to the appropriate team member
• Support special projects and process improvement initiatives as assigned by management
• Properly and completely create and update information in ConnectWise Manage
• Assist in execution of sales and marketing strategies
• Help in maintaining and organizing calendars for executives when called upon
• Identify and report customer concerns and issues and bring new ideas on how to provide better customer support
• Maintain a positive attitude and consistently demonstrate the adherence to IP Consulting’s mission and values

• Proficiency in CRM software (e.g., Salesforce, HubSpot, Microsoft Dynamics, or similar)
• Strong data entry skills with a high level of accuracy and attention to detail
• Computer literacy (Microsoft Word, Excel, Outlook, OneNote, SharePoint)
• Strong written and verbal communication skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Service orientation and ability to interact professionally with customers and colleagues
• Strong organizational skills and follow-through

• Familiarity with order fulfillment workflows and supply chain basics
• Working knowledge of order management or ERP systems (e.g., SAP, NetSuite, QuickBooks)
• Experience with data quality auditing or data hygiene practices
• Knowledge of basic invoicing and billing processes
• Associate’s degree in business management or related field
• Experience with ConnectWise or similar CRM is preferred.
• Technology skills preferred with firm understanding of hardware and software.
• Ability to work well with others under deadline situations and quickly respond to changes in priorities.
• Employ problem-solving skills and analysis, and report problems to the Sales Team as needed.
• Demonstrate efficiency in a fast-paced, rapidly growing technology company.

This is a fully remote position open to qualified candidates residing in eligible U.S. states. Due to varying state employment regulations, we are unable to hire from the following states at this time: Alaska, Arkansas, California, Colorado, Connecticut, Hawaii, Illinois, Louisiana, Maine, Massachusetts, Montana, Nebraska, New Jersey, New Mexico, New York, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, Washington, and Wyoming. We encourage applications from diverse backgrounds in permitted locations.

About the Company