Business Officer Analyst Citi Solution Center-AVP
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Key skills for this role
About the Role
Citi seeks a Business Officer Analyst to support the Citi Solution Center site head and leadership team. You will coordinate site activities, employee engagement programs, events, and reporting.
Key Skills for This Role
Responsibilities
- Direct support to the CSC site head and site leadership team to drive execution of the site and CSC network strategy
- Collaborate with the site head to define and implement site initiatives to improve employee engagement
- Coordinate and ensure the efficient operation of the site as the execution arm of the Site Leadership Team
- Work with partners in RES, HR, and CTI to ensure the site is well run and issues are tracked and resolved
- Present key metrics and insights to senior site leaders, lead and facilitate employee advisory groups
- Implement and drive new programs and practices, ensuring alignment with strategic CSC initiatives
- Partner with HR to implement and coordinate Talent programs within the CSC
- Organize CSC events, including quarterly employee recognition and engagement events
- Lead and coordinate VOE strategy initiatives
- Develop materials for site newsletters, senior stakeholder engagement events
Requirements
- 5 8 years of relevant experience
- Proficiency in MS Office Suite (Word, Excel, PowerPoint)
- Bachelor’s Degree/University degree or equivalent experience
- Strong experience managing business operations, events, and/or programs
- Highly developed communication, interpersonal, influencing, and organizational skills
Full Job Posting
Job Overview
- The Business Office Analyst of the Citi Solution Center (CSC) coordinates and supports all site related activities and events.
- This role will report into the NAM Cluster CSC Network Lead and will provide direct support to the site head and collaborate with site business office lead and site leadership team (SLT).
Responsibilities
- Direct support to the CSC site head and site leadership team to drive execution of the site and CSC network strategy
- Collaborate with the site head to define and implement site initiatives to improve employee engagement
- Coordinate and ensure the efficient operation of the site as the execution arm of the Site Leadership Team (SLT), including monthly leadership and engagement activities.
- Ensure the smooth operation of business office activities support the site communications lead
- Work with partners in RES, HR, and CTI to ensure the site is well run and issues are tracked and resolved in a timely manner
- Work with community partners and universities to provide support and help organize Citi events
- Present key metrics and insights to senior site leaders, lead and facilitate employee advisory groups
- Implement and drive new programs and practices, ensuring alignment with strategic CSC initiatives
- Partner with HR to implement and coordinate Talent programs within the CSC
- Collaborate with business heads to host and organize executive leader visits to the CSC
- Act as the CSC on site liaison for engagement networks Manage and organize CSC events, including quarterly employee recognition and engagement events
- Lead and coordinate VOE strategy initiatives
Qualifications
- 5 8 years of relevant experience
- Proficiency in MS Office Suite (Word, Excel, PowerPoint). Experience working in a global, matrixed environment with multiple stakeholders is preferred
- Proficient in use of AI tools to draft content and analyze data
- Experience with databases and information management
- Consistently demonstrates clear and concise written and verbal communication skills
- Bachelor’s Degree/University degree or equivalent experience
Competencies
- Strong experience managing business operations, events, and/or programs
- Experience in community relations and partnering with key external stakeholders
- Highly developed communication, interpersonal, influencing, and organizational skills
- Ability to work in a fast paced environment and adapt to changing deadlines and schedules
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