Business Officer Analyst Citi Solution Center-AVP
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Key skills for this role
About the Role
Citi seeks a Business Office Analyst to coordinate and support all site-related activities and events at the Citi Solution Center in Mississauga. You will provide direct support to the site head, manage employee engagement programs, town halls, and site culture initiatives.
Key Skills for This Role
Responsibilities
- Provide direct support to the CSC site head and site leadership team to drive execution of the site and CSC network strategy
- Collaborate with the site head to define and implement site initiatives to improve employee engagement
- Coordinate and ensure efficient operation of the site as the execution arm of the Site Leadership Team (SLT), including monthly leadership and engagement activities
- Ensure smooth operation of business office activities and support the site communications lead
- Work with partners in RES, HR, and CTI to ensure the site is well run and issues are tracked and resolved in a timely manner
- Work with community partners and universities to provide support and help organize Citi events
- Present key metrics and insights to senior site leaders, lead and facilitate employee advisory groups
- Implement and drive new programs and practices, ensuring alignment with strategic CSC initiatives
- Partner with HR to implement and coordinate Talent programs within the CSC
- Collaborate with business heads to host and organize executive leader visits to the CSC
- Act as the CSC on site liaison for engagement networks, manage and organize CSC events including quarterly employee recognition and engagement events
- Lead and coordinate VOE strategy initiatives, monitor relevant site metrics and launch programs to reduce attrition
Requirements
- 5 8 years of relevant experience
- Proficiency in MS Office Suite (Word, Excel, PowerPoint)
- Proficient in use of AI tools to draft content and analyze data
- Experience with databases and information management
- Clear and concise written and verbal communication skills
- Bachelor’s Degree/University degree or equivalent experience
- Strong experience managing business operations, events, and/or programs
- Experience in community relations and partnering with key external stakeholders
- Highly developed communication, interpersonal, influencing, and organizational skills
- Ability to work in a fast paced environment and adapt to changing deadlines and schedules
Full Job Posting
Position Overview
- Business Officer Analyst of the Citi Solution Center (CSC) coordinates and supports all site related activities and events.
- Reports into the NAM Cluster CSC Network Lead and provides direct support to the site head.
- Full time position at Citi in Mississauga, Ontario.
Responsibilities
- Direct support to the CSC site head and site leadership team to drive execution of the site and CSC network strategy.
- Collaborate with the site head to define and implement site initiatives to improve employee engagement.
- Coordinate and ensure efficient operation of the site as the execution arm of the Site Leadership Team (SLT), including monthly leadership and engagement activities.
- Ensure smooth operation of business office activities and support the site communications lead.
- Work with partners in RES, HR, and CTI to ensure the site is well run and issues are tracked and resolved in a timely manner.
- Work with community partners and universities to provide support and help organize Citi events.
- Present key metrics and insights to senior site leaders, lead and facilitate employee advisory groups.
- Implement and drive new programs and practices, ensuring alignment with strategic CSC initiatives.
- Partner with HR to implement and coordinate Talent programs within the CSC.
- Collaborate with business heads to host and organize executive leader visits to the CSC.
- Act as the CSC on site liaison for engagement networks, manage and organize CSC events including quarterly employee recognition and engagement events.
- Lead and coordinate VOE strategy initiatives, monitor relevant site metrics and launch programs to reduce attrition.
Qualifications
- 5 8 years of relevant experience.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint).
- Experience working in a global, matrixed environment with multiple stakeholders is preferred.
- Proficient in use of AI tools to draft content and analyze data.
- Experience with databases and information management.
- Consistently demonstrates clear and concise written and verbal communication skills.
- Bachelor’s Degree/University degree or equivalent experience.
Competencies
- Strong experience managing business operations, events, and/or programs.
- Experience in community relations and partnering with key external stakeholders.
- Highly developed communication, interpersonal, influencing, and organizational skills.
- Ability to work in a fast paced environment and adapt to changing deadlines and schedules.
Salary Range
- Primary Location Full Time Salary Range: CAD 94,300.00 CAD 141,500.00 per year.
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