Business Development Manager - Loan DST
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Key skills for this role
About the Role
Mashreq is seeking a Business Development Manager for Loan DST to achieve monthly sales targets, prospect in targeted segments, and sell personal banking products. The role requires 3+ years of banking sales experience and a graduate degree.
Key Skills for This Role
Responsibilities
- Achieve monthly sales targets in the financial year
- Prospect in targeted segments via phone calls and face to face visits
- Present and sell personal banking products and services to potential customers
- Maintain and develop relationships with existing customers and companies to enhance cross sell opportunities
- Conduct micro marketing activities including kiosk and direct marketing
- Ensure end to end customer TAT is met for all applications with quality adherence
- Ensure strict compliance with bank policy regarding KYC, FATCA, AML CTF, and third party interactions
- Record all sales activities in Daily Sales Reports and update CRM for leads and contacts
Requirements
- Graduate in any discipline
- 3+ years of banking sales experience
- Knowledge of retail banking products and policies
- Strong verbal and written communication skills
Full Job Posting
Key Result Areas
- Achieve monthly sales targets in the financial year.
- Prospect in targeted segments that require meeting standards in phone calls, and face to face visits.
- Present and sell all personal banking products & services to potential customers in an ethical structured & professional manner.
- Maintain and develop relationships with existing customers & companies to enhance cross sell opportunities.
- Relationship manage a portfolio of approved companies by developing key contacts and relationships.
- Conducting micro marketing activities that include Kiosk activities and other direct marketing activities.
- Handling objections with a view to getting the customer to buy or company to transfer payroll.
- Ensure End To End customer TAT is met for all applications submitted with quality adherence as per target guidelines.
- Ensure strict compliance with the Bank’s policy with regards to product, customer KYC, FATCA, AML CTF and third party channel interactions.
- Record all sales activities in Daily Sales Reports and update CRM for leads and contacts.
- Participate in all Team Activities like morning huddles, training and coaching, complete mandatory compliance and fraud trainings, Lean & rewards celebrations.
- Ensure the highest ethics, standards and integrity are followed and immediately escalate any suspected or actual breaches to Senior Management, Governance, as may be required.
Responsibility, Knowledge, Skills and Experience
- Responsible for honestly assisting the customer in achieving his objectives through courteous and friendly service, accurate promises keeping within the service delivery standards set by the bank.
- Should have complete product & policy information to ensure necessary documents are provided by the customer before submission to ensure smooth TAT.
- Sales profile that require confidence, persistence and good verbal/written Skills.
- Knowledge of products, service policies and processes of Retail Banking.
- Graduate any discipline with 3 years+ banking sales experience.
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