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Business Development Manager
Fives
Dubai, UAE
Full Time
Manager
Field
4 weeks ago
Business DevelopmentAfter Sales ServiceCustomer Relationship ManagementTechnical SalesContract NegotiationMarket Analysis
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Business DevelopmentAfter Sales ServiceCustomer Relationship Management
About the Role
Fives Services Gulf seeks a Business Development Manager to spearhead after-sales growth for Solios in the GCC. The role focuses on expanding spare parts and services portfolio, building customer relationships, and executing strategic sales initiatives.
Key Skills for This Role
Business DevelopmentAfter Sales ServiceCustomer Relationship ManagementTechnical SalesContract NegotiationMarket Analysis
Responsibilities
- Build and maintain good working relationships with clients/customers in the region
- Identify and develop new and existing after sales business opportunities across the Fives Solios installed base
- Ensure necessary pre & after sales support is delivered to all customers as per established processes
- Contribute to spare parts sales through identification of customer requirements
- Analyze client account history, conduct customer research, and evaluate competitor/market data
- Develop and implement targeted marketing and sales strategies to expand after sales market share
- Prepare, review, and deliver services proposals with technical accuracy and commercial competitiveness
- Lead and participate in after sales contract negotiations
- Conduct on site inspections at customer facilities to assess equipment condition
- Translate inspection findings into technical recommendations and tailored sales offers
- Provide regular reports on services business growth, customer activity, and project profitability
- Maintain and update client database and sales leads/opportunities in CRM
Requirements
- Bachelor's degree in mechanical engineering or related discipline
- Minimum 5 years of experience in after sales, service engineering, in Aluminum industry (preferably carbon plant)
- Experience in customer facing roles, including sales support, negotiations, and technical presentations
- Willingness and ability to travel frequently across GCC
- Project Management certification preferred
- Sales or Business Development certifications in industrial/technical sectors preferred
Full Job Posting
Position Summary
- Fives Services Gulf is actively seeking a Service Engineer to join our team in UAE.
- Fives Services Gulf is the Fives service Centre for the Middle East, with a team of 160 people based in Bahrain, UAE and Saudi Arabia.
- The role is to spearhead business development and growth of Solios after sales (spare parts and services) across the GCC.
Key Accountabilities & Responsibilities
- Build and maintain good working relationships with clients/customers in the region.
- Identify and develop new and existing after sales business opportunities across the Fives Solios installed base.
- Ensure necessary pre & after sales support is delivered to all customers as per established processes.
- Contribute to spare parts sales through identification of customer requirements.
- Analyze client account history, conduct customer research, and evaluate competitor/market data.
- Develop and implement targeted marketing and sales strategies to expand after sales market share.
- Prepare, review, and deliver services proposals with technical accuracy and commercial competitiveness.
- Lead and participate in after sales contract negotiations.
- Conduct on site inspections at customer facilities to assess equipment condition.
- Translate inspection findings into technical recommendations and tailored sales offers.
- Provide regular reports on services business growth, customer activity, and project profitability.
- Maintain and update client database and sales leads/opportunities in CRM.
Minimum Qualifications & Experience
- Bachelor's degree in mechanical engineering or related discipline (Industrial/Mechatronics Engineering may be considered).
- Minimum 5 years of experience in after sales, service engineering, in Aluminum industry (preferably carbon plant).
- Experience in customer facing roles, including sales support, negotiations, and technical presentations.
Professional Knowledge
- Strong technical knowledge of mechanical services practices for heavy industrial equipment.
- Familiarity with site inspections and diagnostic techniques.
- Knowledge of after sales business processes including proposals, costing, and contract negotiations.
- Awareness of HSEQ standards applicable to site based services.
Why come to Fives?
- Competitive compensation package.
- Health and life insurance.
- Learning and development opportunities.
- Gym reimbursement support.
- Work life balance.
- Social events and team activities.
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