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Business Development Coordinator/ Appointment Coordinator
Auto World Imports Network
Toronto, CAN
Full Time
Entry
Onsite
4 days ago
Customer ServiceMicrosoft OfficeData ManagementCommunicationAppointment SchedulingMandarin
Free
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Customer ServiceMicrosoft OfficeData Management
About the Role
Auto World Imports Network seeks a Business Development Coordinator for Acura Downtown (work location North York Kia) to answer sales calls, book appointments, and manage customer inquiries.
Key Skills for This Role
Customer ServiceMicrosoft OfficeData ManagementCommunicationAppointment SchedulingMandarin
Responsibilities
- Answer all incoming telephone calls within three rings
- Respond to inbound/outbound emails, telephone calls and internet prospects from the sales department internet leads
- Timely response to customer requests
- Update records and enter customer information into data management system
- Create and filter customer retention list and schedule sales appointments
- Follow up on all sales appointments, such as missed appointments
- Communicate effectively and professionally with customers
- Notify necessary departments when an appointment is scheduled
- Ability to meet or exceed monthly goals
- Assist with other duties, as assigned by the direct manager
Requirements
- High school diploma or equivalent
- Strong knowledge of Microsoft Office products, including Excel, MS Word, and Outlook
- Excellent communication skills and customer service
- Previous experience in a customer service role
- Ability to maintain filing systems and database
- Professional appearance and friendly disposition
- Ability to work efficiently in a high pressure environment
- Mandarin speaking is an asset
- Experience using dealership related software is preferred
Full Job Posting
Job Purpose
- The Business Development Coordinator is responsible for answering all incoming sales department phone calls in an efficient and friendly manner.
- This position is responsible for booking sales appointments, assisting management in performing various administrative tasks, overseeing all appointments and consulting with the management team regarding any discrepancies.
- The Business Development Coordinator also ensures customer mobility when appointments are booked, handles customer inquiries and if further information is required, a member of the management team is consulted.
Responsibilities
- Answer all incoming telephone calls within three rings.
- Respond to inbound/outbound emails, telephone calls and internet prospects from the sales department internet leads.
- Timely response to customer requests.
- Friendly attitude at the first point of contact with any potential client/customer.
- Update records and enter customer information into data management system.
- Create and filter customer retention list and schedule sales appointments.
- Follow up on all sales appointments, such missed appointments.
- Communicate effectively and professionally with customers.
- Notify necessary departments when an appointment is scheduled.
- Ability to meet or exceed monthly goals.
- Assist with other duties, as assigned by the direct manager.
Qualifications
- High school diploma or equivalent.
- Mandarin speaking is an asset.
- Strong knowledge of Microsoft Office products, including Excel, MS Word, and Outlook.
- Excellent communication skills and customer service. Including written and verbal skills to communicate with all Sales Consultants and Management.
- Previous experience in a customer service role.
- Ability to maintain filing systems and database.
- Professional appearance & friendly disposition.
- Ability to work efficiently in a high pressure environment.
- Experience using dealership related software is preferred.
Benefits
- Excellent Group Benefits package.
- Group RRSP Contribution program.
- Work/life balance.
- Training and support programs.
- Boot and tool allowance.
- Tuition reimbursement program.
- Corporate support.
- Mentorship and development.
- Unlimited careers opportunities within our automotive group
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