Business Analyst - Technical Services

Location and Compensation

• The role is based in Montreal, Quebec, Canada, and is explicitly onsite.
• Starting salary is CAD 41.18 per hour.
• The position is in the Maintenance branch and is unionized under IAMAW.

Role Focus

Key Duties

• Retrieve and analyze large datasets using Excel, SQL, and other data management systems.
• Design and implement reporting solutions for business management and decision-making.
• Own reporting processes and resolve data discrepancies while ensuring accuracy and timeliness.
• Build and manage KPIs to measure, control, and benchmark reporting processes.
• Monitor existing metrics and create new metrics to identify process and system improvements.
• Support cross-functional teams with day-to-day program implementation.
• Generate complex queries to investigate process issues and innovate customer experience improvements.

Qualifications

• At least three years of experience with Excel features including VBA, pivot tables, array functions, and Power Pivot, plus data visualization tools such as Power BI.
• Experience defining requirements, using metrics for business insights, and making recommendations that influence stakeholders.
• Experience with SQL for data extraction.
• Bachelor’s degree or equivalent in Business, Engineering, Mathematics, or Statistics.
• At least three years of experience as a business analyst, data analyst, or in a similar role.
• Experience in Operations, Supply Chain, or Logistics.
• Understanding of data warehousing and data modeling.
• Fluency in Python or R and experience with statistical modeling tools.
• Punctuality and dependability in a fast-paced environment.

Language Preference

• Bilingual candidates are preferred when qualifications are otherwise equal.

Benefits

• Benefits include pension, employee share ownership, profit sharing, health and insurance coverage, recognition programs, and employee travel privileges.