Business Analyst
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Key skills for this role
About the Role
Global Technical Talent is seeking a Business Analyst II for a contract role with TD Bank in Toronto. The role involves supporting the Enterprise Real Estate technology platform, requiring 3+ years of BA experience with workflow-driven applications like IBM TRIRIGA or Pega.
Key Skills for This Role
Responsibilities
- Lead a structured, disciplined business analysis approach to plan, elicit, analyze, document, communicate, and manage business requirements throughout the project lifecycle
- Apply a wide range of requirements elicitation techniques (workshops, interviews, process walkthroughs, document analysis) to probe, challenge, clarify, and validate requirements
- Identify, document, and validate current state business processes, and collaborate to design future state processes leveraging IBM TRIRIGA best practices
- Act as a key liaison between stakeholders and technology delivery teams, translating business needs into functional and system requirements and testing strategies
- Collaborate closely with technology partners and stakeholders to provide recommendations for effective solution design, configuration, and delivery within the TRIRIGA platform
- Ensure project issues, risks, and concerns related to requirements are proactively identified, tracked, and resolved
- Proactively identify and manage requirements related risks and impacts on delivery, operations, and business readiness
- Contribute to quality assurance activities including test scenarios, test scripts, system testing, UAT, and defect resolution
- Work independently with minimal supervision while managing priorities, timelines, and stakeholder expectations
Requirements
- 3 years of experience as a Business Analyst working within enterprise applications
- Proven hands on experience working with workflow driven enterprise platforms such as IBM TRIRIGA, Pega, or similar
- Strong understanding of workflow based systems including process flows, approvals, states, and lifecycle management
- Strong understanding of how enterprise platforms drive and control business processes through system configuration
- Strong understanding of out of the box (OOTB) functionality vs. customization trade offs
- Demonstrated ability to work directly within applications to analyze and understand end to end process flows and system behavior
- Demonstrated ability to interpret how workflows and modules function across different parts of the platform
- Demonstrated ability to translate platform capabilities into clear, structured functional documentation and process designs
- Experience producing high quality documentation including process flows, functional requirements, and system level descriptions
- Experience working in complex, cross functional enterprise environments partnering with both business and technology teams
- Strong analytical, problem solving, and communication skills
- Experience working in Agile or hybrid delivery models including use of Jira and Confluence
Full Job Posting
Position Overview
- In this role, you will support and evolve TD's Enterprise Real Estate technology platform by applying strong, hands on experience working within workflow driven systems.
- You will act as a key bridge between Enterprise Real Estate stakeholders and technology delivery teams, translating business needs into well defined functional requirements and ensuring solutions align with platform capabilities and best practices.
- This role is best suited to a seasoned, hands on Business Analyst with experience working directly within enterprise applications and workflow engines.
Key Responsibilities
- Lead a structured, disciplined business analysis approach to plan, elicit, analyze, document, communicate, and manage business requirements throughout the project lifecycle.
- Apply a wide range of requirements elicitation techniques (e.g., workshops, interviews, process walkthroughs, document analysis) to probe, challenge, clarify, and validate requirements with business and technology stakeholders.
- Identify, document, and validate current state business processes, and collaborate with business and technology partners to design and document future state processes and solutions leveraging IBM TRIRIGA best practices.
- Act as a key liaison between stakeholders and technology delivery teams, ensuring clear understanding and translation of business needs into functional and system requirements and testing strategies.
- Collaborate closely with technology partners and stakeholders to provide recommendations that support effective solution design, configuration, and delivery within the TRIRIGA platform.
- Ensure project issues, risks, and concerns related to requirements are proactively identified, clearly articulated, tracked, and resolved.
- Proactively identify and manage requirements related risks and impacts, anticipating downstream effects on delivery, operations, and business readiness.
- Contribute to quality assurance activities, including supporting the development and review of test scenarios and test scripts, participating in system testing and UAT, and communicating defects and supporting resolution.
- Work independently with minimal supervision, while effectively managing priorities, timelines, and stakeholder expectations in a complex enterprise environment.
Required Skills and Experience
- BA / BSA experience working with workflow applications
- Agile delivery experience, including use of tools such as Jira and Confluence
- Strong communication skills
- Attention to detail
- 3 years of experience as a Business Analyst working within enterprise applications
- Proven, hands on experience working with workflow driven enterprise platforms, such as IBM TRIRIGA, Pega, or similar
- Strong understanding of workflow based systems, including process flows, approvals, states, and lifecycle management
- Strong understanding of how enterprise platforms drive and control business processes through system configuration
- Strong understanding of out of the box (OOTB) functionality vs. customization trade offs
- Demonstrated ability to work directly within applications to analyze and understand end to end process flows and system behavior
- Demonstrated ability to interpret how workflows and modules function across different parts of the platform
- Demonstrated ability to translate platform capabilities into clear, structured functional documentation and process designs
Nice to Have Experience
- Experience using IBM TRIRIGA (Real Estate tool)
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