Business Analyst

• Engaging with business stakeholders across supply chain and the wider business to capture clear requirements and translate these into structured documentation such as user stories, use cases and acceptance criteria.

• Facilitate workshops, interviews, and discovery sessions to identify pain points, business requirements and opportunities.

• Mapping existing "as-is" to improve bottlenecks and opportunities for improvements.

• Designing optimised "to-be" processes to enhance efficiency.

• Working closely with technical teams to ensure process designs integrate effectively with other supply chain systems such as our forecasting & replenishment AI-driven solution.

• Using modelling techniques to visualise and communicate processes to technical and non-technical stakeholders.

• Act as the bridge between the business and technology teams to ensure shared understanding and smooth delivery.

• Communicate complex ideas in a clear and accessible way, tailoring messages to different audiences including senior leaders, on-the-ground staff and technical specialists.

• A natural curiosity and drive to really want to understand the business process to which the solution is to be applied.

• Can get to the real nub of the issue, beyond how people first describe the problem.

• Comfortable to challenge the perceived wisdom and request evidence (facts and data) to support what they are being told.

• A track record of bringing clarity of thought to complex and potentially initially vague situations.

• Good ability to grow professional work relationships with a variety of stakeholders.

• Evidence of over five years of experience of using industry best practise BA tools and techniques.

• A good all-round appreciation of how IT is leveraged in successful UK Retail companies.

• An understanding of supply chain systems in the retail environment.

• Experience in leading the pre-delivery requirements stage of a project that is subsequently delivered by a third-party software house.

• Experience working within Agile and Waterfall environments, understanding how the BA role differs across methodologies.

• Familiarity with tools such as JIRA, Confluence, BPMN.

• Experience supporting QA activities, including reviewing test cases and participating in UAT.

• Boots Retirement Savings Plan (Up to 6%)

• Discretionary annual bonus

• Generous employee discounts

• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child

• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.

• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.