Business Analyst I - BAMO

About the Department

Position Duties

• The Lottery's mission is to maximize the proceeds from Lottery game sales to support the Lottery's beneficiaries for the good of all Coloradans. The Business Analyst Management Office (BAMO) work unit is responsible for understanding and implementing business specific goals related to Lottery sections' business processes, claims, games, tickets, rules, system enhancements, technology, system version upgrades and implementation for the Colorado Lottery division. This work unit is responsible for understanding and executing business-specific testing across all operational areas of the Colorado Lottery division. Key responsibilities include evaluating and validating business processes, claims, games, tickets, operational rules, technology systems, system enhancements, and version upgrades. T o ensure system integrity and stability, the unit collaborates closely with key partners, including Game Vendors, the Office of Information Technology (OIT), internal and external stakeholders, and customers. By translating evolving business needs into technical and end-user requirements, the team balances technical acumen with business operations to deliver high quality of service, strong system stability, and maximum business value. What You'll Do: Quality Assurance (QA) Testing Learns to develop and follow test cases for UAT of internal and external software programs, determine pass/fail outcomes, and report results to senior analysts. Collaborates with business analysts to document failures and identify the appropriate points of communication. Identifies system defects by comparing system behavior against specifications and information provided by end users. Determines appropriate testing approaches for system enhancement changes, with review and approval from peers. Business Process Review Participates in SRS reviews to identify necessary updates to CGS/PNP and ICS, and assists with preparing an maintaining test cases associated with software batch installations, documents and escalates identified defects for review by senior staff. Proactively plans and coordinates future testing needs, including the creation and management of test JIRA tickets to support a variety of scheduling scenarios. Develops a working knowledge of lottery operations and effective collaborates with internal units to ensure alignment, communication, and support for ongoing business processes. In accordance with operation requirements, this position requires in office work. Due to the nature of the role, remote work is not permitted and all duties must be performed onsite. This position reports to the Pueblo Office.
• The Lottery's mission is to maximize the proceeds from Lottery game sales to support the Lottery's beneficiaries for the good of all Coloradans. The Business Analyst Management Office (BAMO) work unit is responsible for understanding and implementing business specific goals related to Lottery sections' business processes, claims, games, tickets, rules, system enhancements, technology, system version upgrades and implementation for the Colorado Lottery division.
• This work unit is responsible for understanding and executing business-specific testing across all operational areas of the Colorado Lottery division. Key responsibilities include evaluating and validating business processes, claims, games, tickets, operational rules, technology systems, system enhancements, and version upgrades. T o ensure system integrity and stability, the unit collaborates closely with key partners, including Game Vendors, the Office of Information Technology (OIT), internal and external stakeholders, and customers. By translating evolving business needs into technical and end-user requirements, the team balances technical acumen with business operations to deliver high quality of service, strong system stability, and maximum business value.
• What You'll Do:
• Quality Assurance (QA) Testing Learns to develop and follow test cases for UAT of internal and external software programs, determine pass/fail outcomes, and report results to senior analysts. Collaborates with business analysts to document failures and identify the appropriate points of communication. Identifies system defects by comparing system behavior against specifications and information provided by end users. Determines appropriate testing approaches for system enhancement changes, with review and approval from peers.
• Learns to develop and follow test cases for UAT of internal and external software programs, determine pass/fail outcomes, and report results to senior analysts.
• Collaborates with business analysts to document failures and identify the appropriate points of communication.
• Identifies system defects by comparing system behavior against specifications and information provided by end users.
• Determines appropriate testing approaches for system enhancement changes, with review and approval from peers.
• Business Process Review Participates in SRS reviews to identify necessary updates to CGS/PNP and ICS, and assists with preparing an maintaining test cases associated with software batch installations, documents and escalates identified defects for review by senior staff. Proactively plans and coordinates future testing needs, including the creation and management of test JIRA tickets to support a variety of scheduling scenarios. Develops a working knowledge of lottery operations and effective collaborates with internal units to ensure alignment, communication, and support for ongoing business processes.
• Participates in SRS reviews to identify necessary updates to CGS/PNP and ICS, and assists with preparing an maintaining test cases associated with software batch installations, documents and escalates identified defects for review by senior staff.
• Proactively plans and coordinates future testing needs, including the creation and management of test JIRA tickets to support a variety of scheduling scenarios.
• Develops a working knowledge of lottery operations and effective collaborates with internal units to ensure alignment, communication, and support for ongoing business processes.
• In accordance with operation requirements, this position requires in office work. Due to the nature of the role, remote work is not permitted and all duties must be performed onsite. This position reports to the Pueblo Office.

Minimum Qualifications

• Residency Requirement: This posting is only open to residents of the State of Colorado at the time of submitting your application. Class Code & Classification Description: H1C1XX Analyst I Minimum Qualifications: Experience Only: Four (4) years of experience in business operations, accounting, computer science, project coordination, marketing, customer service, and/or lottery. OR Education and Experience: Associate's degree from an accredited institution in Business, Accounting, Computer Science, Project Management, and/or Marketing or as determined by the Department AND 2 years of experience in business operations, accounting, computer science, project coordination, marketing, customer service, and/or lottery. Substitutions : Additional appropriate education in Business, Accounting, Computer Science, Project Management, and/or Marketing or as determined by the Department will substitute for the required experience on a year-for-year basis. Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed. NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution. Preferred Qualifications: The ideal candidate will possess the following skills: Experience with User Acceptance Testing (UAT) Experience with Quality Assurance Testing Experience using the Bright Star Lottery dashboard Experience with business process or procedural writing Excellent written communication skills Organizational skills Proficiency with Google Suite and Excel Experience working on a team and cross collaboration Conditions of Employment. Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations. Pursuant to the Universal Driving Standards Policy , any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle. To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who: Have an assigned State fleet vehicle Are required to operate a vehicle as part of the position Utilize a State fleet vehicle as a pool vehicle Minimum Qualification Screening A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed. Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application. Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated. List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment. Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire. The eligible list established from this posting may be used to fill additional vacancies. Email Address: All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email. If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director. APPEAL RIGHTS As an applicant who has been removed from consideration during the selection or comparative analysis process, you may file an appeal with the State Personnel Board and/or request a review by the State Personnel Director. A standard appeal form is available on the State Personnel Board website, https://spb.colorado.gov/forms-and-filing . If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within ten (10) days of your receipt of this notice: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. Email address: dpa_state.personnelboard@state.co.us. The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at spb.colorado.gov .
• Residency Requirement:

Minimum Qualifications

• Experience Only:
• Four (4) years of experience in business operations, accounting, computer science, project coordination, marketing, customer service, and/or lottery.
• OR
• Associate's degree from an accredited institution in Business, Accounting, Computer Science, Project Management, and/or Marketing or as determined by the Department AND 2 years of experience in business operations, accounting, computer science, project coordination, marketing, customer service, and/or lottery.
• Substitutions : Additional appropriate education in Business, Accounting, Computer Science, Project Management, and/or Marketing or as determined by the Department will substitute for the required experience on a year-for-year basis.
• Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.
• NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.
• Preferred Qualifications:
• The ideal candidate will possess the following skills:
• Experience with User Acceptance Testing (UAT)
• Experience with Quality Assurance Testing
• Experience using the Bright Star Lottery dashboard
• Experience with business process or procedural writing
• Excellent written communication skills
• Organizational skills
• Proficiency with Google Suite and Excel
• Experience working on a team and cross collaboration
• Conditions of Employment.
• Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
• As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.
• Pursuant to the Universal Driving Standards Policy , any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.
• To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:
• Have an assigned State fleet vehicle
• Are required to operate a vehicle as part of the position
• Utilize a State fleet vehicle as a pool vehicle
• Minimum Qualification Screening
• A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.
• Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.
• Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.
• List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
• Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
• The eligible list established from this posting may be used to fill additional vacancies.
• Email Address:
• All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
• If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
• APPEAL RIGHTS
• As an applicant who has been removed from consideration during the selection or comparative analysis process, you may file an appeal with the State Personnel Board and/or request a review by the State Personnel Director. A standard appeal form is available on the State Personnel Board website, https://spb.colorado.gov/forms-and-filing . If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within ten (10) days of your receipt of this notice: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. Email address: dpa_state.personnelboard@state.co.us. The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at spb.colorado.gov .

Other Qualifications

• Equity, Diversity, and Inclusion Compliance The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, dor_ohr@state.co.us . We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply. If not applying online, submit application to: If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader). Paper applications must be received via email to DOR_talentacquisition@state.co.us by the closing date and time of the application period listed on this announcement. Methods of Appointment: Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason. Step Pay Program: Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.
• Equity, Diversity, and Inclusion Compliance
• The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, dor_ohr@state.co.us .
• We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
• If not applying online, submit application to:
• If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader). Paper applications must be received via email to DOR_talentacquisition@state.co.us by the closing date and time of the application period listed on this announcement.
• Methods of Appointment:
• Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.
• Step Pay Program:
• Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.

Benefits

• The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

Supplemental Questions