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Business Analyst, Custom Tech

Two Circles
Vancouver, CAN
Full Time
Mid
Today
Business AnalysisRequirements GatheringUser StoriesAgile/ScrumJiraConfluence
Free

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Company Overview

  • We are Two Circles. We are a Sports & Entertainment Marketing business. We grow audiences and revenues.
  • We work with clients to help them understand & influence what their fans are doing.
  • Our platforms and services are trusted by over 1000 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike and Amazon.
  • We are over 1000 people, based out of 15 offices.

Role Overview

  • We’re looking for a Business Analyst to join our Custom Tech Services team, supporting the delivery of client driven technical initiatives across bespoke platform builds, business systems, SaaS product extensions, and integrations.
  • This role sits at the intersection of client discovery, business analysis, and technical delivery.
  • You will work with client stakeholders, local market teams, Product, Engineering, Delivery, and Solution Architecture.
  • You will work with teams across multiple time zones, including India.

WHAT YOU’LL BE DOING Business Discovery & Requirements Support

  • Support discovery sessions with clients and internal stakeholders.
  • Gather and document business objectives, workflows, pain points, and success criteria.
  • Help translate client requests into business requirements, functional requirements, user stories, and acceptance criteria.
  • Document user journeys, process flows, business rules, assumptions, risks, and dependencies.
  • Help clarify in scope and out of scope functionality with guidance from Delivery, Product, and Engineering leads.

Technical & Product Analysis

  • Work with Product, Engineering, Solution Architecture, and Delivery teams to understand solution options and technical constraints.
  • Translate business needs into clear, structured documentation that technical teams can build against.
  • Support analysis of APIs, data flows, system dependencies, and integration requirements.
  • Help prepare questions, notes, and documentation for technical review sessions.
  • Contribute to MVP scope definition and prioritization discussions under guidance from senior team members.

Custom Tech Delivery Support

  • Support initiatives across bespoke platforms, business systems, product extensions, workflow automation, and third party integrations.
  • Help maintain requirements documentation throughout the project lifecycle.
  • Participate in backlog refinement, sprint planning, reviews, demos, and delivery check ins.
  • Support QA and UAT by clarifying requirements, reviewing test cases, documenting issues, and helping validate delivered functionality.
  • Assist with release notes, implementation documentation, and client facing support materials where required.

Client & Stakeholder Collaboration

  • Build strong working relationships with client stakeholders, local teams, and internal delivery partners.
  • Support requirements walkthroughs, demos, and solution clarification sessions.
  • Communicate clearly with both technical and non technical audiences.
  • Identify gaps, risks, open questions, and potential misalignment early.
  • Help keep stakeholders aligned around requirements, decisions, and delivery expectations.

Global Delivery Coordination

  • Work effectively with globally distributed teams across North America, EMEA, India, and Australia.
  • Prepare clear documentation and structured handoffs to support cross time zone delivery.
  • Demonstrate flexibility in working hours where needed to support collaboration.
  • Help maintain alignment between local client teams and global engineering teams.

Requirements

  • 2–4 years of experience as a Business Analyst, Technical Business Analyst, Product Analyst, Project Analyst, or similar role in a software, technology services, consulting, or digital delivery environment.
  • Experience gathering and documenting requirements for software, business systems, integrations, SaaS products, or data driven platforms.
  • Comfortable working directly with clients or business stakeholders in discovery, requirements, demos, or delivery conversations.
  • Ability to translate business needs into clear documentation, user stories, acceptance criteria, workflows, and functional requirements.
  • Familiarity working with software engineering teams and a basic understanding of the software development lifecycle.
  • Working knowledge of Agile/Scrum practices and tools such as Jira, Confluence, Azure DevOps, or similar platforms.
  • Comfort discussing APIs, integrations, data flows, system dependencies, and technical constraints at a functional level.
  • Strong written and verbal communication skills.
  • Strong analytical and problem solving skills, with the ability to bring structure to ambiguous problems.
  • Collaborative working style and willingness to learn from Product, Engineering, Delivery, and Architecture partners.
  • Experience working with distributed or global teams is an asset.
  • Willingness to flex working hours occasionally to support cross time zone collaboration.

BONUS POINTS

  • Experience with CRM platforms such as Salesforce or Microsoft Dynamics.
  • Exposure to data platforms, ETL processes, data warehousing, or cloud platforms such as AWS or Azure.
  • Experience with sports, entertainment, ticketing, sponsorship, marketing, or fan data ecosystems.
  • Background in consulting, professional services, or client delivery environments.
  • Experience supporting QA, UAT, implementation documentation, or go live readiness.
  • Familiarity with product management practices such as MVP definition, prioritization, and roadmap planning.
  • Business analysis, product ownership, Agile, or Scrum certification.

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