Branch Teller and Services Officer (UAE National role) - Dubai
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Key skills for this role
About the Role
HSBC is hiring a Branch Teller and Services Officer for its International Wealth and Premier Banking division in Dubai. The role involves handling customer enquiries, processing transactions, managing cheque returns, and ensuring compliance.
Key Skills for This Role
Responsibilities
- Assist customers by effectively dealing with their enquiries pertaining to delivery items of all types
- Manage significant volumes of transactions of large amount and process them with appropriate authorisation and controls
- Contribute to the Bank’s business objectives by providing personalized effective service while ensuring full compliance
- Receive cheque returns sent by Clearing and other branches for accounts pertaining to respective Branch
- Delivery of Cheque returns to the customers as per procedure, notifying customers for returned cheques and updating in system
- Ensure records are being sent for scanning to be filed and indexed under Filing
Requirements
- Prior experience in customer due diligence, document processing and bank processing related roles
- Experience of successfully handling customers via email, phone line and face to face meetings
- Excellent command in spoken and written English and Arabic
- A graduation degree is essential for obtaining a UAE visa and/or work permit
Full Job Posting
Some careers shine brighter than others.
- HSBC International Wealth and Premier Banking aims to be the international bank of choice for affluent customers.
In this role, you will:
- Assist customers by effectively dealing with their enquiries pertaining to delivery items of all types.
- Managing significant volumes of transactions of large amount and process them with appropriate authorisation and controls.
- Contribute to the Bank’s business objectives and goals by providing personalized effective service while ensuring full compliance with FIM and other procedure manuals including instructions issued from time to time.
- Receive cheque returns sent by Clearing and other branches for accounts pertaining to respective Branch.
- Delivery of Cheque returns to the customers as per procedure, notifying customers for returned cheques and updating in system.
- Ensure records are being sent for scanning to be filed and indexed under Filing.
To be successful in the role, you should meet the following requirements:
- Prior experience in customer due diligence, document processing and bank processing related roles is must
- Experience of successfully handling customers via email, phone line and face to face meetings
- Excellent command in spoken in written English and Arabic
- Customer centric and ready to go an extra mile to provide best in class service to clients
- A graduation degree is essential for obtaining a UAE visa and/or work permit. If your university certificate is from outside the UAE, up‑to‑date attestations and equivalency are also mandatory
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