Branch Manager Multi Channel - Warren

Please note that rosters are predetermined.

Before applying please ensure you are available to cover the following roster:

Warren Branch - Branch Manager - Multi Channel

• Permanent part time - 25 hours per week

• Great career development opportunity

As a trusted figure in your local community, we'll empower you to build strong networks and develop new and innovative business opportunities for your team.

This is your opportunity to lead, coach and develop your team, assisting them to achieve individual and team targets as well as fostering their individual career development aspirations.

Do work that matters

As Branch Manager in one of our Multi Channel Branches - you'll be passionate about leading your team to deliver exceptional service to our diverse range of customers.

Using your expertise in motivation, you'll coach your team in offering a range of lending, deposit and wealth management products and services to both new and existing customers.

You will be joining one of our Multi Channel Branches!

What is a Multi Channel Branch?

• Between 9:30-1.00pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
• After 1.00pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

More specifically, you will:

• Assist customers with general banking transactions, answering questions and queries
• Build a personal connection with customers through meaningful conversations face to face and through our direct channels
• Work with customers to use our in-branch technology and digital banking options
• Complete Financial Health Checks to assess customers’ financial needs
• Process applications for personal loans, credit cards and associated products
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement