Customer Service Representative - Keilor Downs

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

As a Customer Service Representative in our Keilor Downs Branch you’ll be:

Responding to customers transactional banking needs, delivering a seamless customer experience

Processing transactions including deposits, withdrawals, bank cheques, transfers & CommFX

Assisting with Cash/ATM procedures

Educating and demonstrating of our in-branch technology and digital banking options for customers

Adhering to the Bank’s processes and procedures, including accurately reconciling transactions, reviewing customers’ financial positions & championing our strong risk culture

A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position

A genuine interest in improving the financial wellbeing and lives of our customers

The ability to ask the right questions, respond to customers’ needs and refer them to the relevant team members in order to better serve their needs

Excellent communication skills & willingness to contribute to a collaborative culture

Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions