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Boutique Manager - Abu Dhabi
DAMIANI Group
Abu Dhabi, UAE
Full Time
Manager
Onsite
Today
Luxury Client ExperienceClientelingCRM ManagementSales LeadershipTeam CoachingInventory Management
Free
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Luxury Client ExperienceClientelingCRM Management
About the Role
Damiani Group seeks a Boutique Manager to lead the Abu Dhabi boutique, driving commercial results and delivering an exceptional luxury client experience. The role involves managing sales, clienteling, team leadership, and boutique operations.
Key Skills for This Role
Luxury Client ExperienceClientelingCRM ManagementSales LeadershipTeam CoachingInventory Management
Responsibilities
- Drive the boutique to achieve and exceed monthly and annual sales objectives
- Monitor and analyze key performance indicators (KPIs), including Sales, Conversion Rate, Average Transaction Value (ATV), Units Per Transaction (UPT), CRM performance, and Client Retention
- Develop and execute strategic action plans to maximize business opportunities and profitability
- Deliver an exceptional, personalized, and memorable luxury shopping experience
- Build, develop, and maintain long term relationships with local and international High Net Worth (HNW) and VIP clients
- Lead clienteling activities through CRM, private appointments, boutique events, and proactive follow up
- Recruit, coach, mentor, and inspire a multicultural team to achieve excellence
- Oversee all daily boutique operations, ensuring efficiency and operational excellence
- Manage inventory, stock accuracy, cycle counts, transfers, and loss prevention
- Ensure the boutique consistently meets Damiani's visual merchandising and presentation standards
Requirements
- Proven experience as a Boutique Manager, Store Manager, or Assistant Boutique Manager within the luxury retail industry
- Previous experience in fine jewellery, high end watches, or luxury fashion is highly desirable
- Demonstrated success in achieving commercial objectives and leading high performing teams
- Strong expertise in luxury clienteling and CRM management
- Excellent leadership, coaching, and people development skills
- Strong analytical, organizational, and problem solving abilities
- Ability to work effectively in a fast paced, multicultural environment
- Fluent English (mandatory)
Full Job Posting
Position Summary
- The Boutique Manager is responsible for leading the overall performance of the boutique by delivering outstanding commercial results while ensuring an exceptional luxury client experience.
- Acting as a true Brand Ambassador, the Boutique Manager inspires and develops a high performing team, fosters long term client relationships, and guarantees that every aspect of the boutique reflects Damiani's heritage of Italian craftsmanship, elegance, and excellence.
Key Responsibilities
- Drive the boutique to achieve and exceed monthly and annual sales objectives.
- Monitor and analyze key performance indicators (KPIs), including Sales, Conversion Rate, Average Transaction Value (ATV), Units Per Transaction (UPT), CRM performance, and Client Retention.
- Develop and execute strategic action plans to maximize business opportunities and profitability.
- Identify sales trends and implement initiatives to improve boutique performance.
- Deliver an exceptional, personalized, and memorable luxury shopping experience.
- Build, develop, and maintain long term relationships with local and international High Net Worth (HNW) and VIP clients.
- Lead clienteling activities through CRM, private appointments, boutique events, and proactive follow up.
- Ensure the highest standards of hospitality, discretion, and after sales service.
- Resolve customer concerns professionally while preserving client loyalty and brand reputation.
- Recruit, coach, mentor, and inspire a multicultural team to achieve excellence.
- Foster a collaborative, performance driven culture through continuous feedback and coaching.
- Conduct regular performance reviews, set individual objectives, and support career development.
Qualifications
- Proven experience as a Boutique Manager, Store Manager, or Assistant Boutique Manager within the luxury retail industry.
- Previous experience in fine jewellery, high end watches, or luxury fashion is highly desirable.
- Demonstrated success in achieving commercial objectives and leading high performing teams.
- Strong expertise in luxury clienteling and CRM management.
- Excellent leadership, coaching, and people development skills.
- Strong analytical, organizational, and problem solving abilities.
- Ability to work effectively in a fast paced, multicultural environment.
- Fluent English (mandatory).
- Arabic and/or Italian would be considered an advantage.
Core Competencies
- Luxury Client Experience
- Commercial Leadership
- Clienteling & CRM
- Team Leadership and Coaching
- Business Acumen
- Operational Excellence
- Strategic Thinking
- Emotional Intelligence
- Relationship Building
- Decision Making
- Results Orientation
- Attention to Detail
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