Booking Clerk Perioperative Services

DUTIES & RESPONSIBILITIES

• Coordinate and schedule surgical/procedural bookings in Epic, ensuring all required information is complete and accurate.
• Review booking requests and required documentation for completeness, accuracy, and appropriateness prior to scheduling
• Liaise with surgeons' offices, clinics, and interdisciplinary teams regarding scheduling requests, changes, cancellations, and booking requirements.
• Manage schedule revisions, urgent additions, cancellations, and reallocations while balancing clinical priorities and resource availability.
• Responsible for all telephone communications; screening incoming inquiries.
• Monitor surgical and procedural schedules to identify conflicts, booking discrepancies, capacity concerns, and potential operational issues.
• Collaborate with clinical and administrative teams to optimize schedule utilization, patient flow, and access to services.
• Maintain and update scheduling records and booking information in accordance with departmental procedures.
• Communicate schedule changes in a timely manner to affected stakeholders.
• Review, validate, and reconcile completed surgical and procedural case records in Epic to ensure documentation accuracy, completeness, and data integrity
• Investigate, follow up on, and resolve discrepancies related to bookings, patient information, case documentation, and procedural records.
• Generate, maintain, and distribute reports required for operational, quality, and reporting purposes.
• Support departmental quality improvement initiatives through ongoing monitoring of scheduling practices and data accuracy.
• Maintain confidentiality and comply with hospital policies, procedures, and privacy legislation
• Participate in testing, implementation, and optimization of scheduling and information management processes within Epic and other departmental systems.
• Reviews completed surgical and procedural records to ensure all case information is accurately documented, reconciled, and captured within Epic for reporting and operational purposes; investigates discrepancies and follows up with appropriate stakeholders as required