BMC Helix Consultant
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Provide operational support for BMC Helix ITSM, ensuring system reliability, data quality, and effective incident management while collaborating with technical teams.
Key Skills for This Role
Responsibilities
- Provide 2nd / 3rd line support for BMC Helix ITSM, including Incident, Problem, Change, Asset, CMDB, Request Fulfilment, and Knowledge Management
- Diagnose and resolve application defects, performance issues, data inconsistencies, and user access issues
- Analyse logs, workflows, integration points, and system behaviour to identify root causes
- Track and manage severity 1 / critical tickets and ensure timely resolution with minimal business impact
- Monitor system health, logs, integrations, and scheduled jobs to ensure platform availability and reliability
- Support platform upgrades, patches, hotfixes, and security updates in line with ITIL Change Management processes
Requirements
- Degree in Computer Science, Information Systems, or equivalent practical experience
- ITIL v4 Foundation (desirable)
- BMC Helix / Remedy certifications (advantageous)
- Strong analytical and problem solving ability
- Attention to detail and commitment to quality
- Ability to work independently and as part of a wider service management team
- Clear communication skills with both technical and non technical stakeholders
- Strong documentation and change discipline
Full Job Posting
Job Overview
- Nair Systems is currently looking BMC Helix ITSM Operational Support & Customization Engineer for our Qatar operations
Qualifications, Experience
- Degree in Computer Science, Information Systems, or equivalent practical experience
- ITIL v4 Foundation (desirable)
- BMC Helix / Remedy certifications (advantageous)
Key Competencies
- Strong analytical and problem solving ability
- Attention to detail and commitment to quality
- Ability to work independently and as part of a wider service management team
- Clear communication skills with both technical and non technical stakeholders
- Strong documentation and change discipline
Operational Support
- Provide 2nd / 3rd line support for BMC Helix ITSM, including Incident, Problem, Change, Asset, CMDB, Request Fulfilment, and Knowledge Management
- Diagnose and resolve application defects, performance issues, data inconsistencies, and user access issues
- Analyse logs, workflows, integration points, and system behaviour to identify root causes
- Track and manage severity 1 / critical tickets and ensure timely resolution with minimal business impact
- Monitor system health, logs, integrations, and scheduled jobs to ensure platform availability and reliability
- Support platform upgrades, patches, hotfixes, and security updates in line with ITIL Change Management processes
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Nair Systems LLC
IT Audit, ICFR/SOX Compliance, IT Risk, Internal Audit
Dubai, UAE
Nair Systems is looking for an IT Audit professional to support the Finance Division in maintaining ICFR framework through testing of GITCs, ITACs, Interface Controls, and IPE. The role requires 4-7 years of experience i
Information Security Architect - CISSP- Banking
Dubai, UAE
Nair Systems is hiring an Information Security Architect for UAE operations with 10+ years of experience and mandatory banking background. The role requires expertise in enterprise security architecture, zero trust, clou
Assistant Manager – Financial Control – ICFR IT Controls Testing
Sharjah, UAE
Nair Systems is looking for an Assistant Manager to support the Finance Division in maintaining the Bank's Internal Control over Financial Reporting (ICFR) framework. The role involves independent testing of IT controls,
Assistant Manager – Financial Control – ICFR IT Controls Testing
Sharjah, UAE
Nair Systems is currently looking for Assistant Manager – Financial Control – ICFR IT Controls Testing for our UAE operations with the following terms & conditions. Job Purpose:...
IBM Middleware Administrator
Doha, QAT
Nair Systems is looking for an experienced Digital Applications Administrator to join our Qatar operations. � Location: Qatar Key Skills: ✅ IBM API Connect, IBM App Connect Ente...
Oracle CMS Suite Administrator
Doha, QAT
Nair Systems is currently looking Oracle CMS Suite Administrator for our Qatar operations with the following terms & conditions. Skills Oracle CMS Suite (OBDX, OBVAM, OBLM, Fire...
UAT Tester
Doha, QAT
Nair Systems is currently looking for UAT Tester for Qatar Experience required: Minimum 4 years
MIS/Business Intelligence Consultant
, QAT
MIS Consultant with strong expertise in Business Intelligence, Data Warehousing, Reporting, Dashboard Development, and Data Analytics. The ideal candidate will have extensive ex...
IT Audit, ICFR/SOX Compliance, IT Risk, Internal Audit
Dubai, UAE
Information Security Architect - CISSP- Banking
Dubai, UAE
Assistant Manager – Financial Control – ICFR IT Controls Testing
Sharjah, UAE
Assistant Manager – Financial Control – ICFR IT Controls Testing
Sharjah, UAE
IBM Middleware Administrator
Doha, QAT
Oracle CMS Suite Administrator
Doha, QAT
UAT Tester
Doha, QAT
MIS/Business Intelligence Consultant
, QAT