Billing Associate (AI Quality)

Monitor call and payer portal results & AI performance

Review AI outbound insurance call and payor portal outcomes for quality, accuracy, and completeness.

Help establish and refine benchmarks for AI performance.

Flag call and workflow issues that need resolution.

Support insurance management & setup

Assist with new insurance setups, IVR navigation, and maintain accurate insurance information for each customer.

Map customer insurance names to the correct payer phone numbers and identifiers.

Identify and surface trends or performance issues related to specific payers.

Serve as a backup for AI-driven workflows

Run manual calls to insurance companies (claim status, appeals, benefits & eligibility) when needed.

Help develop and refine “backup” processes to ensure continuity when AI systems fail or require escalation.

Contribute to new product development

Provide practical feedback on potential new products and features, including:

Payor portal automation

EOB retrieval

Payment posting

Additional call types (benefits verification & eligibility)

Action agents (appeals, reprocessing, resubmissions)

Share insights from real-world payer interactions to help improve our AI agents.

2+ years of experience in RCM billing, AR follow-up, or outbound payer calls.

Strong understanding of AR scenarios and claim lifecycle (claim status checks, basic denials, appeals, and follow-up).

Experience with medical, dental, and DME claims.

Comfortable speaking with insurance representatives and navigating phone trees/IVRs.

Detail-oriented, organized, and reliable in documentation and follow-through.

Ability to work US hours (9am–5pm ET) to collaborate with our team and customers.

Comfortable working in a fast-paced, evolving environment where processes and priorities can change.

Curiosity and willingness to learn more complex AR scenarios over time.

Competitive compensation with eligibility for a bonus on anniversary date.

Paid sick days and vacation days.

Top health insurance coverage at no cost to you (no deductible and no copay), with coverage extending to family members.

Meal stipends.

Opportunity to grow with a rapidly scaling company and be an early member of a global billing team, as we expand our billing team in India.

Lead with Empathy - Great products and teams are built on empathy—whether for our customers, users, or team members. We take the time to walk in others' shoes, listen actively, and truly understand their challenges, needs, and perspectives.

Humbly Ambitious - We combine humility with ambition. No task is beneath us, and no challenge too big. Greatness comes from being willing to do whatever it takes, while having the courage to take bold risks and learn from failures.

Radical Agency - Own your domain. Drive initiatives with autonomy and accountability. Think deeply, communicate with the team, and maintain a bias for action.