Client Engagement Manager

Lead deployments end-to-end – configure workflows, coordinate data readiness, build SOPs, and ensure each client is set up to hit performance targets from day one

Own customer relationships – serve as the primary point of contact across all stakeholders, communicating financial impact and demonstrating strategic value

Create and maintain executive-facing deliverables – agendas, implementation roadmaps, performance dashboards, and process materials that clients and internal teams actually use

Triage and resolve operational issues quickly – loop in Product and Engineering when needed and see problems through to resolution

Build and track KPIs – identify trends and surface risks before they escalate

Build documentation, process guides, and implementation materials – scale the deployment playbook as we grow

Identify where the product or process is breaking down – bring concrete proposals back to the team

2+ years of experience in customer deployments, investment banking, management consulting, or a similarly rigorous, client-facing environment

Analytically sharp – you can work with data, interpret trends, and translate numbers into a compelling narrative for an executive audience

Exceptional communicator – written and verbal, with the presence and judgment to work directly with C-suite stakeholders

Comfortable with ambiguity – you can structure your own work without waiting to be told what to do next

Client driven – you understand what it means for a client to succeed, and you take it personally when they don't

Skilled at building trust – you manage competing priorities and drive outcomes across Product, Engineering, and GTM teams

Proficient in Excel and PowerPoint – you can build executive-ready materials and light financial models

Healthcare or RCM background is a bonus but what matters is your ability to get on top of a complex domain quickly and execute

In-person culture at our Flatiron office in NYC with paid lunch and dinner

Flexible hours and time off

Gym stipend

Commuter benefits

Health, dental, vision insurance

401(k) with matching contribution

Annual offsite

Lead with Empathy - Great products and teams are built on empathy—whether for our customers, users, or team members. We take the time to walk in others' shoes, listen actively, and truly understand their challenges, needs, and perspectives.

Humbly Ambitious - We combine humility with ambition. No task is beneath us, and no challenge too big. Greatness comes from being willing to do whatever it takes, while having the courage to take bold risks and learn from failures.

Radical Agency - Own your domain. Drive initiatives with autonomy and accountability. Think deeply, communicate with the team, and maintain a bias for action.