Billing Analyst
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Key skills for this role
About the Role
Reliance Home Comfort is hiring a Billing Analyst to support billing and payment lifecycle analysis, reporting, and process improvements. The role requires a post-secondary degree and 2+ years of analysis experience, with expertise in Excel, Power BI, and SQL preferred.
Key Skills for This Role
Responsibilities
- Proactively analyze key trends, identify data integrity issues, risks and opportunities, and support delivery against financial and operational targets
- Partner with the business to identify and monitor KPI’s, gather and format data into regular and ad hoc reports and dashboards
- Support and analyze various aspects of the billing/payments lifecycle including reporting, auditing and updates to processes
- Develop process flows and end to end functional designs
- Identify opportunities to improve processes and systems, support implementation of best practices, and drive continuous improvements
Requirements
- Completion of a post secondary degree/diploma in a related field
- 2+ years of experience working in an analysis and business support capacity
- Expertise with Microsoft suite (Excel, Power BI, PowerPoint, SQL – preferred)
Full Job Posting
Find Your Limitless with Reliance
- By joining Reliance as a Billing Analyst, you’ll become an important Team Member and will be provided with the tools you need to succeed.
What do we offer?
- The tools you need to succeed – including the tools for the job as well as training and development programs
- A successful and knowledgeable team to be part of and learn from
- Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
- A great benefits plan for you / your family
- Career paths so you can advance in the company
- Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team
What will you do?
- Become a key resource for the business, develop an understanding of the applications impacting customers, billing & payments, customer communications, etc.
- Proactively analyze key trends, identify data integrity issues, risks and opportunities, and support delivery against financial and operational targets
- Partner with the business to identify and monitor KPI’s, gather and format data into regular and ad hoc reports and dashboards
- Provide value add analysis to drive performance
- Support and analyze various aspects of the billing/payments lifecycle including reporting, auditing and updates to processes
- Develop process flows and end to end functional designs
- Builds effective relationships with internal and external stakeholders
- Identify opportunities to improve processes and systems, support implementation of best practices, and drive continuous improvements
- Drive / Support projects and initiatives as assigned
What do you bring?
- Completion of a post secondary degree/diploma in a related field
- 2+ years of experience working in an analysis and business support capacity
- Expertise with Microsoft suite (Excel, Power BI, Power Point, SQL – preferred)
- Experience with billing applications, SAP S/4HANA is an asset
- Self starter and strong team player, with a sense of urgency and a demonstrated ability to work in a fast paced environment
- Analytical thinker, action taker, resilient and resourceful with a keen attention to detail and results focused
- Comfortable with data, strong competency in driving analysis & building and maintaining models
- Excellent communication skills – both verbal and written
- Exemplifies behavior that is consistent with Reliance culture, values and leadership practices
Why Reliance?
- As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace.
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