Bilingual Supervisor, Patient Support Programs

A University Degree in a healthcare or life sciences-related field is preferred

Minimum of 1-3 years supervisory or management experience; preference will be given to candidates with prior reimbursement experience and/or Team Leader experience in a Contact Centre and/or pharmaceutical industry experience.

Experience in a fast-paced work environment with fluctuating demand for services is essential

Experience in executing business strategies, including establishing clear KPIs and processes for reporting

Proven experience leading a team through organizational change

Demonstrated success in leading and developing a team, as well as working with indirect reports and cross-functional partners

Demonstrated technical competence and a strong ability to understand and troubleshoot fundamental technical issues.

Bilingualism (English/French) is required in Quebec.

Ability to communicate effectively (both oral and written) with internal and external customers and stakeholders

Excellent interpersonal and communication skills: ability to build and maintain good relationships with internal and external stakeholders and promote harmony amongst team members

Your commitment to providing a high level of service to your internal and external clients.

You are highly adaptable with a track record of success during times of growth and organizational change.

You have a proven track record of developing trust and influence at multiple levels.

You demonstrate an impactful and candid communication style.

You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

We value our employees! Our permanent full-time employees are provided with a:

Competitive Salary and generous vacation entitlement

Wellness Program (5 paid days off for your well-being!)

Paid Sick Days

Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance

RRSP Matching Program

Employee & Family Assistance Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

#LI-BD1