Nursing Supervisor, PSP

University Degree in Nursing is preferred

Valid nursing license.

Bilingualism (English and French) is an asset

Minimum of 1-3 years supervisory or management experience; preference will be given to candidates with prior reimbursement experience and/or Team Leader experience in a contact centre and/or the pharmaceutical industry

Experience in a fast-paced work environment with fluctuating demand for services is essential

Experience in executing business strategies including establishing clear KPIs and processes for reporting

Proven experience leading a team through organizational change

Functional knowledge in contact center transformation, design, and process implementation

Demonstrated success in leading and developing a team, as well as working with indirect reports and cross-functional partners

Demonstrated technical competence and a strong ability to understand and troubleshoot basic technical issues; familiarity with contact centre technologies such as using, designing, and reporting on IVR’s

Intermediate to advanced knowledge of the MS Suite of applications

Ability to communicate effectively (both oral and written) with internal and external customers and stakeholders; makes good decisions based on a combination of analysis, wisdom, experience, and judgment

Excellent interpersonal skills and ability to build and maintain good relationships with colleagues at all levels of the organization and promote harmony amongst team members

Effective analytical and problem-solving skills

General knowledge of reimbursement, patient assistance programs, database elements, functionality, and operational policies and processes

Your commitment to providing a high level of service to your internal and external clients.

You are highly adaptable with a track record of success during times of growth and organizational change.

You have a proven track record of developing trust and influence at multiple levels.

You demonstrate an impactful and candid communication style.

You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

We value our employees! Our permanent full-time employees are provided with a:

Competitive Salary and generous vacation entitlement

Wellness Program (5 paid days off for your well-being!)

Paid Sick Days

Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance

Employee & Family Assistance Program

RRSP Matching Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

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