Bilingual Service Representative

Location: Hybrid - Kingston, ON

The total target compensation (TTC) range, including salary and target bonus, is $ 47,700 - $75,260. This TTC range is applicable to permanent roles only; fixed-term contract and casual roles are not eligible for annual bonus and would receive only the base salary component. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity.

Empire life is looking to hire a Bilingual Service representative to join our Retail Operations team! This posting is an opportunity to express your interest for anticipated openings.

Why pursue this opportunity

Our mission - Provide expertise and intelligent solutions to help Canadians navigate life with confidence.

Impactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole.

Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.

Participate in training and development programs - we offer a range of training and development programs to help our employees stay up-to-date with the latest industry trends and developments.

What you’ll be working on

Processing applications and service requests within established service standards

Providing prompt and accurate resolution to complex problems

Investigating and analyzing simple cases and completing necessary follow-up changes

Providing prompt and courteous resolution of enquiries regarding administration procedures and transactions on client accounts from both internal and external sources

1+ years work experience in an office environment

Bilingualism (English/French)