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Bilingual Receptionist | Luxury Aesthetic Clinic

Loveena
Dubai, UAE
Full Time
Entry
Onsite
2 weeks ago
Microsoft OfficeCRMERPEnglishCustomer ServiceCommunication
Free

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About Loveena Maison

  • Loveena Maison is an international luxury beauty and aesthetics brand recognized for delivering exclusive experiences, personalized care, and natural results.
  • We are looking for a Bilingual Receptionist to join our Dubai team, responsible for creating a sophisticated and memorable experience from the very first interaction with our clients.

Key Responsibilities

  • Welcome clients, patients, and visitors with professionalism, warmth, and discretion
  • Deliver a premium customer experience aligned with Loveena Maison's luxury standards
  • Manage in person, phone, email, and WhatsApp communications
  • Coordinate appointments, consultations, and aesthetic treatment schedules
  • Confirm bookings and support clients throughout their journey before, during, and after their appointments
  • Provide personalized assistance to ensure clients feel comfortable, valued, and cared for during their visit
  • Maintain accurate client records, contracts, forms, and administrative documentation
  • Support the commercial and operational teams with daily administrative activities
  • Ensure the reception and client areas remain immaculate and aligned with the brand's luxury image
  • Handle confidential information with professionalism and integrity
  • Contribute to client retention by delivering an exceptional, attentive, and welcoming experience

Requirements

  • Fluent English (mandatory)
  • Previous experience in reception, hospitality, customer service, or administrative roles
  • Excellent verbal and written communication skills
  • Highly organized, proactive, and service oriented profile
  • Ability to multitask and perform effectively in a fast paced environment
  • Proficiency in Microsoft Office (Word, Excel, and Outlook)
  • Experience with CRM or ERP systems is an advantage
  • Professional appearance and presentation suitable for a luxury environment

Desired Profile

  • Passion for delivering exceptional customer service
  • Elegant, professional, and welcoming demeanor
  • Strong attention to detail
  • Emotional intelligence and the ability to interact with clients from diverse cultures and backgrounds
  • High level of discretion, ethics, and confidentiality
  • Commitment to excellence and customer satisfaction

Preferred Qualifications

  • Previous experience in aesthetic clinics, cosmetic medicine, luxury hospitality, private aviation, concierge services, or premium brands
  • Experience working in multicultural environments
  • Additional language skills beyond English are a plus

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