Bilingual Key Account Manager

• Ensure customers are properly onboarded, trained, and actively using the platform
• Review usage patterns and recommend best practices
• Identify opportunities to improve customer workflows and efficiency
• Capture and relay customer feedback to internal teams

• Review billing, subscriptions, and invoices for accuracy
• Partner with Finance to resolve billing issues proactively
• Review contracts, amendments, and renewals for alignment with approved terms
• Ensure systems accurately reflect pricing, services, and subscriptions

• Support onboarding of new users within existing enterprise accounts
• Coordinate access, setup, and platform navigation
• Ensure device installations are scheduled, executed, and validated correctly

Success is measured by account health, retention, operational excellence, and customer satisfaction.

• Fluent spoken and written English and Spanish is a must
• Experience in Account Management, Customer Success, or Technical Account Management
• Strong project management and organizational skills
• Ability to collaborate across teams and manage competing priorities
• Experience with CRM and internal operational tools
• Excellent communication, stakeholder management, and attention to detail
• Customer-centric mindset with enterprise-level relationship experience
• Ability to multitask and prioritize effectively
• Technical or Business degree (preferred)

• Base salary (no commission)
• Long-term growth as portfolio size and complexity increase
• Salary progression tied to scope, impact, and responsibility (structure to be defined)
• Opportunity to grow within a stable, people-centric organization