Bilingual Customer Service Representative

Welcome Home!

We’re more than Canada’s largest independent hardware and building supplies retailer—we’re part of communities across the nation.

As a Bilingual Customer Service Representative, you will be responsible for providing fast and accurate operational information and excellent bilingual customer service support to our Dealers and their staff.

Led by the Dealer Services Supervisor, this opportunity will suit a strong multi-tasker and communicator, with a focus on providing exceptional customer service experience and confidence navigating multiple systems and applications in a fast-paced environment.

Ready to make an impact in a new role?

Here’s how:

• Member of a team working in a Call Centre environment using Call Centre Software.
• Confidently navigate multiple computer systems and applications to research, input, and resolve inquiries quickly and accurately.
• Work closely with all departments to provide timely information to Home Dealers on product, stock availability, PO's, Dealer orders, order problems, special services offered.
• Assist Dealers with the processing of Special Orders, Courier Orders, and Emergency Demand Orders.
• Assist with planning, scheduling, and keying of Opening Orders, Fill-In Orders and Celebration Event orders.
• Generate reports based on requests from Retail Field Teams and Dealers (balance of sales and gross margin report, and Multi-Store Comparison Report).
• Provide operational assistance and information for Dealers on Home’s various Payment Card programs.
• Assist Dealers with their Moneris request when a new store is created or there is a change of ownership.
• Assists Dealers with financial settlement issues concerning Home Gift Card, Visa, Mastercard, American Express, and Debit Cards. Second level support is also provided for Dealer terminal support.

We’re looking for:

• High School graduation, with post-secondary business-oriented courses an advantage.
• Two to three years’ experience providing excellent support within a bilingual (English and French) customer service role.