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Bilingual Customer Service Representative
Covenant Logistics
Chattanooga, USA
Full-time
Mid · 1+ years experience
Onsite
USD 40000-45000 yearly / year
Discovered 1 weeks ago
Microsoft OfficeTMS
Free
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Key Skills for This Role
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Position Responsibilities
- Coordinate and monitor cross-border transportation activities across multiple shipments and carriers.
- Continuously communicate with customers, carriers, shippers and receivers through email and phone calls; keeping customers informed of the status of deliveries, including updating of the customer web sites or EDI exchanges. Communication must be clear and professional in both English and Spanish.
- Works with various internal departments to find solutions to customer needs to cover freight loads, track and trace load movement, schedule appointments and service failures.
- Track shipment status, ETAs, and exceptions while ensuring accurate and timely updates.
- Proactively identify opportunities to improve load coverage, communication flow, and operational efficiency.
- Take ownership in resolving issues resolving operational issues such as delays, schedule changes, and last-minute adjustments without waiting for direction.
- Accept, pre-accept freight, verifying mileage, verifying rates and entering load information into TMS system.
Knowledge, Skills, & Abilities
- Strong sense of urgency and accountability.
- Excellent written and verbal communication skills.
- Ability to multitask and thrive in a deadline driven environment.
- Strong knowledge of Microsoft office suite.
- Strong organizational skills with high attention to detail, while working under pressure managing competing priorities simultaneously.
- Fluent in Spanish.
Education & Experience
Bachelor’s degree in supply chain or business management required. 1 year of relevant work experience may be substituted for each year of education required.
1+ Logistics or transportation experience required.
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