Bilingual Customer Retention Representative (Remote)

Must be fully bilingual in English and Spanish, with the ability to speak, read, and write fluently in both languages.

High school diploma or equivalent.

Basic Microsoft Office Skills, including Word, Excel, and Outlook.

Minimum Typing speed of 30 wpm.

Experience in a call center environment preferred.

Some experience in insurance and/or sales is preferred.

Excellent verbal and written communication skills.

Ability to solve complex policyholder issues with a positive attitude.

Ability to work in a fast-paced environment and work well under pressure.

Knowledge of life and/or health insurance terminology preferred.

Reliable and predictable attendance of your assigned shift.

Ability to work full time and/or part time based on the position specifications.

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:

Competitive compensation designed to reflect your expertise and contribution.

Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.

Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.

Paid holidays and time off to support a healthy work-life balance.

Parental leave to help our employees welcome their new additions.

Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.

Company-paid counseling for assistance with mental health, stress management, and work-life balance.

Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.

Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.