Bilingual Client Care Representative, Individual Insurance (English/French)

Fluency in both French and English is required for this position, including the ability to speak, read, and write proficiently in both languages

Previous experience in a phone-based client care/service role is required

Previous experience in an insurance company or investment knowledge is an asset

Superior interpersonal skills to manage relationships with internal and external clients

Excellent listening skills to facilitate positive outcomes with inquiries and irate callers

Ability to handle high stress levels in a fast-paced production environment

Excellent verbal and written communication skills

What’s in it for you:

Career Growth: Regular learning sessions and development opportunities

Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching

Time Away: Competitive vacation plus one paid volunteer day each year

Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

We offer a competitive base pay and the ability to unlock higher levels of pay as you complete training and gain experience on the job. In addition to your salary, this role is eligible for a discretionary annual incentive award tied to business performance, plus a wide range of competitive benefits.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included.

Reports To: Supervisor, Client Care Centre Department : Individual Insurance Term: Permanent Full-Time