BI Delivery & Operations Lead, UK

Description & Requirements This role is only open to UK based candidates.

Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The role supports BI Administrators by coordinating day to day tasks and escalating issues through agreed management channels.

It provides delivery and operational visibility to BI leadership to support effective planning and decision making.

The role will line manage and coach BI Administrators, ensuring that reports and data flows are executed, with dependencies managed so reports and outputs are produced accurately and on time in accordance to contractual and non-contractual agreements and KPIs.

It also adds delivery management expertise, agile delivery methodology and underpins planning cycles by aligning demand with capacity and priorities, while co-creating and communicating product roadmaps to maximise value delivered.

Accountable Delivery of Work Supports delivery by maintaining delivery plans, tracking progress against agreed milestones, highlighting slippage or risks, and escalating issues to BI Managers. 2.

Operational Excellence & Stability Ensures day to day operations run smoothly by:

• Maintaining reliable processes
• Supports day to day BI operations by monitoring agreed operational activities, logging incidents and risks, escalating concerns, and ensuring agreed escalation processes are followed.
• Ensuring continuity of service and minimal disruption
• Provide visibility of delivery and BI operational health, risks, and trends to BI leadership and stakeholders. 3. BI Operating Model & Standard Operating Procedures Maintain and apply the BI operating model and standard operating procedures, supporting consistent ways of working across the BI function. 4. Leadership & Development of BI Administrators Supports the BI Administrators by allocating day to day tasks, clarifying priorities set by BI leadership, and escalating performance or capability concerns through appropriate management channels. 5. Planning, Prioritisation & Capacity Management Supports planning processes by maintaining delivery trackers, capacity views, and status updates, providing inputs to planning discussions led by BI leadership. 6. Delivery Governance & Ways of Working Applies agreed delivery frameworks and ways of working, supporting compliance with reporting, governance, and assurance requirements. 7. Continuously Improve Delivery Mechanism Identifies recurring operational issues and assists with documenting improvement opportunities for consideration by BI leadership. Key Internal Stakeholders & Relationships