Benefits Administration Services Analyst II

Job Track Description

General Profile

Functional Knowledge

Business Expertise

Impact

Leadership

Problem Solving

Interpersonal Skills

• Exchanges complex information and ideas effectively.

Responsibility Statements

• Executes established benefits processes and seeks guidance from Sr. Analysts.
• Researches and responds to intermediate participant issues. (i.e. eligibility, calculation errors, and service delivery)
• Triages intermediate system issues to confirm adherence to requirements.
• Performs peer review on work completed by other peers.
• Interfaces with external client contacts to resolve day-to-day benefit questions.
• Reviews benefit reports, determines action required and gives direction to team members.
• Identifies system and process enhancements to improve process efficiencies.
• Mentors and coaches junior members.
• Performs other duties as assigned.
• Complies with all policies and standards.
• Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
• People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form . You may also click here to access Conduent’s ADAAA Accommodation Policy .
• At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.