Bellman

Greet arriving guests and retrieve their luggage

Escort guests to their rooms, explain the room facilities, and sell the hotel’s various outlets (restaurant, bar, spa)

Deliver luggage, messages, faxes, packages etc. for guests and to undertake various other requests in order to ensure their comfort

Transport departing guests ‘luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for

Ensure that luggage has been stored safely according to prescribed procedures

Ensure that the luggage storage area is kept clean and tidy at all times

Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’

Be fully aware of what functions are going on in the hotel

Provide gracious, attentive, and friendly service