Bell Attendant

Role Overview

Responsibilities

• Handle guest luggage on arrival, during stays, at departure, and in the luggage store while maintaining its safety and security.
• Ensure every piece of luggage has a baggage claim tag.
• Park guest and visitor vehicles in the designated hotel parking area.
• Resolve guest complaints and requests and coordinate follow-up with the relevant department.
• Issue guest room key cards and maintain effective control for guest security.
• Maintain the concierge desk area in a clean, safe, and hygienic condition and keep accurate records.
• Provide lobby paging services and handle telephone calls at the concierge desk.
• Escort guests to their rooms, explain hotel and room facilities, and position luggage for unpacking.
• Greet arriving and departing guests and provide directions and courteous assistance.
• Review logbooks, hotel occupancy, functions, groups, VIPs, and daily assignments.
• Deliver guest messages, newspapers, parcels, and packages.
• Arrange limousine, shuttle bus, and car-rental transportation with the hotel’s rental-car agent.

Service and Operational Expectations

• Maintain professional grooming and a friendly, cheerful, and courteous disposition.
• Be aware of hotel facilities, daily activities, accident-prevention policies, and fire and first-aid procedures.
• Attend scheduled training and cooperate respectfully with the team and other departments.

Requirements

• The role requires awareness of hotel facilities, daily activities, accident-prevention policies, and fire and first-aid procedures.