Beauty Salon Manager FEMALE
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Key skills for this role
About the Role
VR Beauty Consulting seeks a Beauty Salon Manager to drive sales, manage operations, and ensure excellent customer service. The role requires 5+ years of operations and management experience in a salon environment.
Key Skills for This Role
Responsibilities
- Drive and deliver sales performance
- Manage sales objectives and operational costs in line with business plan
- Guarantee the ultimate client experience, obtaining 70% overall client retention
- Ensure high standard of service is delivered at all times by the team
- Respond to all client complaints
- Ensure all policies and operational guidelines are implemented and followed
- Ensure the branch is adequately staffed and employees are aware of work schedules
- Ensure housekeeping standards are maintained at the highest level
- Monitor inventory levels and ensure adequate supplies
- Recruit, train, manage and evaluate salon staff
Requirements
- At least 5 years' experience in operations and management
- Effective leadership skills and experience in staff management, training and development
- Strong focus on customer service and willingness to go the extra mile
Full Job Posting
Role Summary
- Responsible for achieving company sales and operating profit.
- Responsible for operating the business in accordance with the company’s policies and procedures.
- Develop an environment with true commitment and focus on providing the best customer service and quality.
Accountabilities
- Drive and deliver sales performance.
- Manage sales objectives and operational costs, in line with agreed business plan.
- Guarantee the ultimate client experience, obtaining 70% overall client retention.
- Implement processes which clearly communicates personal responsibility for achievement of sales targets.
- Determine and implement options to correct sales underperformance or to exploit sales opportunities.
- Ensure high standard of service is delivered at all times by the team.
- Respond to all client complaints.
- Ensure strict implementation of CRM responsibilities.
- Ensure all policies and operational guidelines are implemented and followed.
- Ensure the branch is adequately staffed at all times.
- Ensure housekeeping standards are maintained at the highest level across all branches.
- Demonstrate awareness of competitors.
Stock Management
- Follow product purchasing process and ensure bookkeeping and updating of inventory at all times.
- Plan and coordinate with the vendors’ stock deliveries and payment/invoicing procedures.
- Monitor inventory levels to ensure adequate supplies are available.
- Ensure stock is kept intact in the branch software with lowest discrepancy possible.
Internal Audit
- Ensure companies assets and cash are protected at all times.
- Ensure that all faulty damaged items are written off properly.
- Ensure that usage of consumable items is in line with sales of services.
Maintenance
- Ensure housekeeping standards are maintained at the highest level.
- Ensure that the workplace satisfies health, safety and welfare requirements.
Supply & Demand
- Evaluate and research suppliers, products, equipment and tools.
- Guarantee best quality – price products, equipment and tools.
- Negotiate best deals/contracts with suppliers.
- Follow up with supplier to resolve discrepancies.
- Recruit, train, manage and evaluate salon staff.
- Conduct timely performance evaluations and salary reviews.
- Identifying training needs to improve team performance.
- Promote and maintain high standards of technical quality.
- Ensure all staff is adequately trained on products and technical skills.
- Ensure grooming and appearance standards are maintained.
- Work with legal team to ensure legal requirements are met.
- Develop/evaluate incentive schemes for all team members.
Qualifications/Requirements
- At least 5 years’ experience in operations and management.
- Effective leadership skills and experience in staff management, training and development.
- Strong focus on customer service and willingness to go the extra mile.
Compensation
- Pay: AED8,000.00 AED12,000.00 per month
Work Location
- Work Location: In person
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