BD and Growth Operations Specialist

Role Overview

Core Responsibilities

• Maintain CRM integrity, accurate pipeline information, business activity records, forecasts, and regular growth reports.
• Draft business plans, sales materials, quotations, presentations, contracts, and other documents for potential clients.
• Collaborate with pricing and contracts teams to implement growth strategies and business development plans.
• Build client relationships and support revenue growth across HR outsourcing, training, and procurement outsourcing services.

Bid and Proposal Management

• Review tenders, RFPs, and RFQs and assess scope, requirements, timelines, commercial considerations, and risks.
• Coordinate Bid or No Bid sessions and proposal development with business leads and senior stakeholders.
• Maintain bid plans, compliance requirements, supporting documentation, bid records, submission materials, and lessons learned.
• Ensure proposals are complete, compliant, and submitted by customer deadlines.

Market and Customer Development

• Research market trends, customer activity, competitors, and industry developments to identify opportunities and inform bid strategy.
• Participate in customer meetings, networking activities, exhibitions, conferences, and external events.
• Manage selected customer relationships, follow up on leads, and coordinate tailored solutions with internal functions.

Accountabilities

• Key accountabilities include bid management, CRM and data quality, reporting, opportunity generation, customer engagement, and process improvement.
• Support continuous improvement of Growth processes, templates, CRM discipline, and bid-management practices.

Requirements

• Bachelor’s degree in business administration, marketing, or a related field.
• Experience in business development, sales operations, bid or proposal management, or a related commercial environment.
• Strong CRM, pipeline management, reporting, communication, presentation, negotiation, analytical, and problem-solving skills.
• Proficiency in Microsoft Office Suite and CRM software.
• Ability to work independently and collaboratively in a fast-paced, target-driven environment while managing multiple priorities.
• Knowledge of market dynamics, customer trends, consumer behavior, and industry best practices.