B2B Contracts and Payments Officer
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Key skills for this role
About the Role
Etihad Airways seeks a B2B Contracts and Payments Officer to support governance, coordination, and operational delivery of B2B sales products and incentive programs. You will validate incentive payouts, maintain legal contract templates, analyze performance, and prepare reports.
Key Skills for This Role
Responsibilities
- Own the validation and processing of incentive payouts in strict alignment with contractual terms and internal guidelines
- Maintain audit trails and documentation for exceptions, adjustments, and manual interventions
- Own stakeholder communication with Finance, Legal, and Audit on routine matters related to incentive payouts and legal contracts
- Own the maintenance and continuous improvement of legal contract templates and compliance documentation
- Analyse performance, incentive calculations, support sales teams in resolving discrepancies
- Lead the preparation of regular and ad hoc reports on incentive performance, customer trends, and program effectiveness
- Contribute to the upkeep of the incentive calculations and tracking tools
- Support with various operational tasks and cross functional initiatives as needed
Requirements
- University degree in Business, Tourism, Marketing or related field
- 4 plus years of experience in sales support, commercial operations, or a similar role, ideally within the airline or travel industry
- Strong analytical and numerical skills, with the ability to interpret reports
- Ability to work cross functionally with teams
- Comfortable working in a high paced, cross cultural commercial environment
- Strong Excel, PowerPoint and commercial reporting skills required
- Strong problem solving abilities and a customer centric mindset
- High attention to detail and accuracy required
Full Job Posting
Synopsis
- B2B Contracts and Payments Officer plays a key role in supporting the governance, coordination, and operational delivery of B2B sales products, contracts, and incentive programs.
- The role ensures smooth communication across internal stakeholders, supports the processing of incentive payouts, and contributes to the accuracy and consistency of sales program execution.
Accountabilities
- Own the validation and processing of incentive payouts in strict alignment with contractual terms and internal guidelines, while driving the full incentive payout cycle end to end.
- Maintain audit trails and documentation for exceptions, adjustments, and manual interventions.
- Own stakeholder communication with Finance, Legal, and Audit, ensuring seamless coordination on routine matters related to incentive payouts, legal contracts, and process alignment.
- Own the maintenance and continuous improvement of legal contract templates and compliance documentation, ensuring accuracy, consistency, and adherence to policies.
- Analyse performance, incentive calculations, support sales teams in resolving discrepancies.
- Lead the preparation of regular and ad hoc reports on incentive performance, customer trends, and program effectiveness, while maintaining and enhancing performance dashboards.
- Contribute to the upkeep of the incentive calculations and tracking tools.
- Support with various operational tasks and cross functional initiatives as needed.
Education & Experience
- University degree in Business, Tourism, Marketing or related field.
- 4 plus years of experience in sales support, commercial operations, or a similar role, ideally within the airline or travel industry.
- Strong analytical and numerical skills, with the ability to interpret reports.
- Ability to work cross functionally with teams.
- Comfortable working in a high paced, cross cultural commercial environment.
- Strong Excel, PowerPoint and commercial reporting skills required.
- Strong problem solving abilities and a customer centric mindset.
- Knowledge of Salesforce or similar CRM platform is a plus.
- High attention to detail and accuracy required.
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