AYS and Reservation Manager
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Key skills for this role
About the Role
The Luxury Collection in Riyadh seeks an AYS and Reservation Manager to serve as property Manager on Duty, oversee operations, and ensure high levels of hospitality. The role manages guest services, resolves guest issues, and leads front desk teams.
Key Skills for This Role
Responsibilities
- Serve as property Manager on Duty and oversee all property operations
- Manage flow of questions and direct guests within the lobby
- Handle guest problems and complaints
- Supervise and manage employees, including day to day operations
- Develop specific goals and plans to prioritize and accomplish work
- Ensure regular communication with employees to create awareness of business objectives
Requirements
- High school diploma or GED; 2 years experience in guest services, front desk, or related professional area
- OR 2 year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required
Full Job Posting
Job Summary
- Serves as property Manager on Duty and oversees all property operations, ensuring highest levels of hospitality and service.
Candidate Profile
- High school diploma or GED; 2 years experience in guest services, front desk, or related professional area.
- OR 2 year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Core Work Activities
- Utilizes interpersonal and communication skills to lead, influence, and encourage others.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day to day operations.
- Celebrates successes and publicly recognizes contributions of team members.
- Establishes and maintains open, collaborative relationships with employees.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Handles complaints, settling disputes, and resolving grievances and conflicts.
- Maintains strong working relationship with all departments.
- Intervenes in any guest/employee situation as needed.
- Ensures regular on going communication with employees.
- Comprehends budgets, operating statements and payroll progress reports.
About The Luxury Collection
- Part of Marriott International portfolio.
- Equal opportunity employer.
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