Base Career helps you apply smarter for this job.
Key skills for this role
We are seeking a highly motivated and experienced AWS Connect Developer with expertise in contact center technologies, customer service platforms, and Amazon Connect. This role requires a hands-on developer who can design, develop, integrate, and support contact center solutions that enhance customer experience and operational efficiency. The ideal candidate brings strong AWS technical expertise, problem-solving skills, production support experience, and the ability to collaborate effectively with business stakeholders and distributed teams, preferably within the healthcare domain.This role is strictly involved in the development of the product and does not involve access to Protected Health Information (PHI) & Personally Identifiable Information (PII) or any secured/confidential client data. The work is limited to application development and does not include handling or processing of sensitive health information.
Bangalore, KA, IN, 560100
We are seeking a highly motivated and experienced AWS Connect Developer with expertise in contact center technologies, customer service platforms, and Amazon Connect. This role requires a hands-on developer who can design, develop, integrate, and support contact center solutions that enhance customer experience and operational efficiency. The ideal candidate brings strong AWS technical expertise, problem-solving skills, production support experience, and the ability to collaborate effectively with business stakeholders and distributed teams, preferably within the healthcare domain.This role is strictly involved in the development of the product and does not involve access to Protected Health Information (PHI) & Personally Identifiable Information (PII) or any secured/confidential client data. The work is limited to application development and does not include handling or processing of sensitive health information.
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
, USA
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opport
Roseville, USA
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opport
, USA
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opport
Chennai, IND
Summary As an Advisor Contracts at Gainwell, you will serve as an individual contributor responsible for leading the development, negotiation, interpretation and administration of complex contracts and associated governa
Bengaluru, IND
Summary As an Senior Financial Analyst at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s mos
, USA
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opport
Bengaluru, IND
Summary This role is strictly involved in business analysis, requirements documentation, and healthcare reference data support activities and does not involve direct access to Protected Health Information (PHI), Personal
, USA
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opport
, USA
Roseville, USA
, USA
Chennai, IND
Bengaluru, IND
, USA
Bengaluru, IND
, USA
Experience
7+ years of experience in contact center technologies or customer service platforms .
2+ years of hands-on experience with Amazon Connect .
Contact Center & Integration Expertise
Good understanding of call routing, IVR, queues, and omnichannel interactions (voice, chat, email, SMS).
Experience integrating Amazon Connect with CRM and other enterprise applications .
Ability to analyze business requirements and convert them into technical solutions.
Healthcare domain knowledge is preferred.
Technical & Cloud Skills
Knowledge of AWS services such as Lambda, S3, CloudWatch, and IAM .
Experience in troubleshooting and resolving production issues .
Familiarity with cloud-based application integration and monitoring concepts.
Leadership & Soft Skills
Strong communication and stakeholder management skills & Strong analytical thinking and problem-solving capabilities.
Ability to work collaboratively with onshore and offshore teams .
Certifications (Preferred)
AWS Connect and/or AWS Cloud certifications are preferred.
Work mode -Remote
Shift time -2pm -11 pm IST
Digitally enabled solutions for health and human services.
Visit company websiteJobs and hiring trendsFull-time
Senior · 7+ years experience
Remote
Apply faster on company sites with our extension.