AV Technician at Encore — Ottawa, CAN | Base Career

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Position Summary

Our Technicians focus on audio, video and lighting engineering and their role encompasses the set-up of equipment, facilitation of technical equipment for the event, and the strike of the equipment.

There are also shop and equipment maintenance responsibilities.

Event Pre-Production

Advance planning with client to recommend appropriate AV and staging solutions on-site
Liaise with internal team resources to develop solutions and technical configurations
Loading Content onto media servers, computers
Project/production management of all events
Preparing, labeling and scanning equipment as required
Load/unload gear and equipment

Event Execution

Provide an outstanding customer experience when in liaison with client and/or venue staff
Install, configure, troubleshoot, repair, and replace AV systems and equipment for both live events and conference rooms, for all sizes of events
Operate and maintain all formats of AV equipment and provide expertise and guidance to the client
Developing leadership skills to provide on-site guidance for crew as required
Ensure all venue safety requirements and supplier protocols are adhered to
Flexibility to accommodate and deliver last minute changes to meeting requirements

Shows up in a professional way, in appearance, communication and execution
Provide excellent customer-service and strive to exceed the expectations and needs of internal and external stakeholders, by maintaining positive relationships with clients through clear and consistent communication
Develop and maintain good internal/external client relationships with vendors while ensuring confidentiality
Remain current with industry technologies, products and trends
Support special projects as required
Direct, support and communicate with crew, and account managers to ensure consistent and clear needs and expectations
Complete administrative requirements such as completion of ‘show sheets’ and entering hours for payroll
Provide routine quality control oversight of the event
Professional image and demeanour
Technical aptitude
Strong problem solving skills
Positive attitude
Commitment to exceptional customer service / exceeding client expectations
Able to work independently and exercise autonomy in decision making
Effective team player willing to assist other business areas as appropriate
Strong organizational skills
Professional communication skills and excellent organizational skills with the ability to manage multiple demands/projects simultaneously
Creative and flexible, with the ability to interact with clients and coworkers, often under deadline pressures
Be proactive and identify an potential issues during the pre-planning phase of the event with business areas and communicate issues (i.e. equipment failure or last minute revision)
Discretion in protecting clients’ confidential information/event content
Audiovisual / technical production training and/or expertise
Proficient with computer systems used in multimedia production, including web-casting
Possess the following functional abilities: lift 50 pounds, walk, stand, and sit for lengthy periods of time
Ability to be flexible in working hours and be available to work outside of regular business hours
Ability to travel periodically as work dictates

AV Technician

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Key Skills for This Role

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Position Summary

Event Pre-Production

Event Execution

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