Customer Consultant

Wescot Credit Services are on the lookout for a Welsh-Speaking Customer Consultants to join one of our outsource campaigns starting 19th October 2026!

Mae Wescot Credit Services ydych chwilio am Gynghorwyr Cwsmeriaid sy'n siarad Cymraeg i ymuno â un o'n ymgyrchoedd allanol.

Salary: Up to £ 27,081.60 (based on 40 hrs per week) depending on experience

Hours: Option to choose from a 37.5 or 40 hour contact

Shifts: We are open Monday – Friday between 8.30am – 6.30pm and Saturdays 8.30am – 1pm. You will work on a rotational shift pattern within those hours which include 1 in 3 Saturdays , but don’t worry we’ll give you a day off during the week prior to your Saturday shifts.

Remote Training: 3 weeks with a dedicated L&D Trainer supporting you.

Fully remote working

31 days holiday (pro rata) - including all bank holidays.

We are looking for team players who matches our enthusiasm, work ethic and our outlook to 5-star customer service to be the first point of contact in supporting Welsh-Speaking customers in their preferred language.

Rydym yn chwilio am chwaraewyr tîm sy'n cyd-fynd â'n brwdfrydedd, mores gwaith, a gwasanaeth cwsmer 5-sêr i fod yn bwynt cyswllt cyntaf wrth gefnogi cwsmeriaid Cymraeg-Siarad mewn eu iaith ddewisol.

As a Customer Service Executive at Wescot you will:

Handle inbound and outbound calls in both Welsh and English, you’ll spot patterns and identify potentially vulnerable customers.

Use active listening skills to support our customers to achieve financial wellbeing.

Have empathy and resilience, be comfortable talking about difficult subjects and be able to deliver tailored solutions with care.

Have great attention to detail and enjoy working in a fast-paced environment.

Our team here at Wescot Credit Services have done some amazing initiatives this year all in aid of improving our well-being. We understand the importance of feeling valued and taking time away from our every day-to-day role to feel our best. Some of our events included a Summer Party, Christmas Party, team events and outings.