AV Technician

Our Technicians focus on audio, video and lighting engineering and their role encompasses the set-up of equipment, facilitation of technical equipment for the event, and the strike of the equipment. There are also shop and equipment maintenance responsibilities.

Event Pre-Production

Advance planning with client to recommend appropriate AV and staging solutions on-site

Liaise with internal team resources to develop solutions and technical configurations

Loading Content onto media servers, computers

Project/production management of all events

Preparing, labeling and scanning equipment as required

Load/unload gear and equipment

Event Execution

Provide an outstanding customer experience when in liaison with client and/or venue staff

Install, configure, troubleshoot, repair, and replace AV systems and equipment for both live events and conference rooms, for all sizes of events

Operate and maintain all formats of AV equipment and provide expertise and guidance to the client

Developing leadership skills to provide on-site guidance for crew as required

Ensure all venue safety requirements and supplier protocols are adhered to

Flexibility to accommodate and deliver last minute changes to meeting requirements

Operate lift equipment and delivery trucks in accordance with company safety standards/policies

Provide feedback to management with respect to client satisfaction

Aid in development and documentation of standards and operating procedures

Equipment

Use research and field experience to provide input on technical equipment inventory acquisition plans

Develop expertise in maintaining, repairing and protecting all equipment

General

Shows up in a professional way, in appearance, communication and execution

Provide excellent customer-service and strive to exceed the expectations and needs of internal and external stakeholders, by maintaining positive relationships with clients through clear and consistent communication

Develop and maintain good internal/external client relationships with vendors while ensuring confidentiality

Remain current with industry technologies, products and trends

Support special projects as required

Direct, support and communicate with crew, and account managers to ensure consistent and clear needs and expectations

Complete administrative requirements such as completion of ‘show sheets’ and entering hours for payroll

Provide routine quality control oversight of the event

Professional image and demeanour

Technical aptitude

Strong problem solving skills

Positive attitude

Commitment to exceptional customer service / exceeding client expectations

Able to work independently and exercise autonomy in decision making

Effective team player willing to assist other business areas as appropriate

Strong organizational skills

Professional communication skills and excellent organizational skills with the ability to manage multiple demands/projects simultaneously

Creative and flexible, with the ability to interact with clients and coworkers, often under deadline pressures

Be proactive and identify an potential issues during the pre-planning phase of the event with business areas and communicate issues (i.e. equipment failure or last minute revision)

Discretion in protecting clients’ confidential information/event content

Audiovisual / technical production training and/or expertise

Proficient with computer systems used in multimedia production, including web-casting

Possess the following functional abilities: lift 50 pounds, walk, stand, and sit for lengthy periods of time

Ability to be flexible in working hours and be available to work outside of regular business hours

Ability to travel periodically as work dictates