AV Technician

SUMMARY OF ROLE: Our Technicians focus on audio, video and lighting engineering and their role encompasses the set-up of equipment, facilitation of technical equipment for the event, and the strike of the equipment.

There are also shop and equipment maintenance responsibilities.

The Tech 1 or Sr.

Technician has mastery in one or multiple areas of Audio-Visuals and provides leadership, direction and mentoring to develop more junior technicians.

Event Pre-Production - Advance planning with client to recommend appropriate AV and staging solutions on-site - Liaise with internal team resources to develop solutions and technical configurations - Loading Content onto media servers, computers - Project/production management of all events - Preparing, labeling and scanning equipment as required - Load/unload gear and equipment Event Execution - Provide an outstanding customer experience when in liaison with client and/or venue staff - Install, configure, troubleshoot, repair, and replace AV systems and equipment for both live events and conference rooms, for all sizes of events - Operate and maintain all formats of AV equipment and provide expertise and guidance to the client - Provide on-site guidance for crew as required - Ensure all venue safety requirements and supplier protocols are adhered to - Flexibility to accommodate and deliver last minute changes to meeting requirements - Operate lift equipment and delivery trucks in accordance with company safety standards/policies - Provide feedback to management with respect to client satisfaction - Develop and document standards and operating procedures Equipment - Use research and field experience to provide input on technical equipment inventory acquisition plans - Assist in maintaining, repairing and protecting all equipment - Provide project support for new equipment systemization, maintenance and repairs General - Shows up in a professional way, in appearance, communication and execution - Provide excellent customer-service and strive to exceed the expectations and needs of internal and external stakeholders, by maintaining positive relationships with clients through clear and consistent communication - Develop and maintain good internal/external client relationships with vendors while ensuring confidentiality - Remain current with industry technologies, products and trends - Support special projects as required - Direct, support and communicate with crew, and account managers to ensure consistent and clear needs and expectations - Complete administrative requirements such as completion of ‘show sheets’ and entering hours for payroll - Provide routine quality control oversight of the event CORE COMPETENCIES: - Role model of professional image and approach - Technical aptitude - Strong problem solving skills - Positive attitude - Commitment to exceptional customer service / exceeding client expectations - Able to work independently and exercise autonomy in decision making - Effective team player willing to assist other business areas as appropriate - Strong organizational skills - Professional communication skills and excellent organizational skills with the ability to manage multiple demands/projects simultaneously - Creative and flexible, with the ability to interact with clients and coworkers, often under deadline pressures - Be proactive and identify an potential issues during the pre-planning phase of the event with business areas and communicate issues (i.e. equipment failure or last minute revision) - Discretion in protecting clients’ confidential information/event content REQUIREMENTS: - Audiovisual / technical production training and/or expertise - Proficient with computer systems used in multimedia production, including web-casting - Possess the following functional abilities: lift 50 pounds, walk, stand, and sit for lengthy periods of time - Ability to be flexible in working hours and be available to work outside of regular business hours - Ability to travel periodically as work dictates